Sr. Critical Situation Manager
ProofpointBelfast, Northern Ireland, United Kingdom
Added 23 Jul · still live
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2492 is an eligible occupation, but we classified this role with low confidence (44% match). If the code is right — and Proofpoint is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
As a member of the Global Critical Situation Management Organization, the Sr. Critical Situation Manager is assigned to help manage the most urgent customer problems involving Proofpoint products and services. This person serves as the communication focal point for the customer and oversees all resolution efforts from the initial problem identification to post-mortem analysis.
The Sr. Critical Situation Manager also acts as a customer advocate to help drive improvements in all aspects of business, including Customer Service, Professional Services, Product and Engineering.
Your day-to-day
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
As a member of the Global Critical Situation Management Organization, the Sr. Critical Situation Manager is assigned to help manage the most urgent customer problems involving Proofpoint products and services. This person serves as the communication focal point for the customer and oversees all resolution efforts from the initial problem identification to post-mortem analysis.
The Sr. Critical Situation Manager also acts as a customer advocate to help drive improvements in all aspects of business, including Customer Service, Professional Services, Product and Engineering.
Your day-to-day
- Lead high-severity customer incidents (major system outages) and/or executive escalations
- Leverage the internal, cross-functional community to drive critical situations to resolution
- Provide customer facing updates and internal reporting
- Proficient in using AI tools to help analyse escalated situations and create internal and customer-facing reporting
- Extensive experience in customer-facing technology roles with escalation management background
- Solid understanding of Database and SaaS applications
- Basic familiarity with Linux command line environments
- An accomplished communicator and influencer, able to thrive in high pressure situations working with customers, users, senior level management, sales and peers
- Comfortable interacting with executives (customer and internal)
- Proven success coordinating solutions across multiple cross-functional teams
- Working knowledge of Salesforce service cloud-based systems
- Strong business and management acumen
- Possess the ability to resolve issues and conflicts, as well as be able to take ownership in challenging situations
- Ability to maintain a calm and professional demeanour in the face of high-pressure, intense escalations
- Knowledge of email privacy/protection, cloud services, software as a service (SaaS) is preferred
- Project Management experience, PMP certification is a plus
- Language fluency in written and spoken English
- Bachelor’s Degree or equivalent
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us
- Competitive compensation
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How To Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
This description is the source posting as it read when we added it. We are not affiliated with Proofpoint, so check their own site for the current details.
Where this offer sits in the market
SOC 2492 · UK · ONS ASHE 2025 · ~17k in sampleP25 £32kP75 £53k
£27kmedian £43kgoing rate £42k£53k
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Browse more sponsored jobs at ProofpointAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Proofpoint holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2492 going rate of £41,700. New-entrant and shortage discounts can lower it.