Steward Supervisor (Casual)

Application Deadline: 31 July 2026

Department: Operations (Casual)

Location: Vitality Stadium, Bournemouth

Description

Location: Vitality Stadium, and other venues as directed by AFC Bournemouth

Hours: Varied

AFC Bournemouth has an exciting opportunity to lead and supervise a team of stewards to ensure a safe, secure, and welcoming environment for all people present at the ground. The Supervisor is responsible for implementing the management's safety policies within their designated area and acting as a critical link in the chain of command between the stewards and the Control Room.

This role requires a satisfactory enhanced DBS check due to responsibilities involving children and adults at risk.

This role is seasonal and based on a casual worker agreement.

Shifts are normally 6 hours on a match day, as an example report time for a 15:00 kick off will be 11:00 with the finish time being between 17:45 and 18:00

Key Responsibilities

• Deliver cascade safety briefings to their assigned section of stewards, ensuring all staff understand their specific roles, the ground layout, and contingency plans.
• Monitor and reinforce the Stewards’ Code of Conduct, ensuring staff are polite, courteous and respectful
• Monitor crowd movements and densities within viewing areas to prevent overcrowding and identify potential hazards like trip hazards or fire risks.
• Oversee the free flow of spectators during ingress and egress, ensuring that gangways, vomitories, and exit routes remain unobstructed at all times.
• Serve as the first point of call for incidents or issues in their area, coordinating early action and reporting to the Control Room via radio.
• Implement contingency plans for various scenarios, such as fire alarms, medical incidents, or crowd disorder.

Coordinate the emergency evacuation of all people in their area, including specific procedures for disabled spectators and children.

Conduct pre-event inspections of structures, installations, and components (e.g., seats, barriers, and exit gates) within their area to ensure they are safe and fit for purpose.

Ensure that any incidents, accidents, or ejections are accurately recorded on standard forms before finishing duty.

Actively promote equality and inclusion, ensuring the needs of disabled spectators and those with protected characteristics are met.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Skills, Knowledge And Expertise

• Must hold a Level 3 spectator safety qualification.
• Excellent customer service and communication skills, including a calm approach to difficult situations.
• A strong desire to work as part of a team to deliver a safe and enjoyable matchday.
• An understanding and ability to communicate verbal and written instructions in English; ability to deliver clear instructions under pressure.
  
  

The Club’s values are at the core of its staff behaviour and how they approach everything they do; therefore, we are looking for someone is honest, inclusive, kind, hardworking, loyal, and respectful.

The successful candidate will be required perform a reasonable level of physical activity (standing for prolonged periods etc), along with having the maturity, reliability, and interpersonal skills needed to carry out duties effectively and responsibly.