Strategic Communications Business Support Manager

As Ofgem continues to evolve alongside the energy sector, the way we communicate has never been more important. We're looking for a Strategic Communications Business Support Manager to help bring people, priorities and plans together, ensuring our communications are coordinated, connected and ready to support one of the UK's most important regulators.

Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the sector, driving toward Net Zero whilst protecting consumers, especially vulnerable people.

We're offering a permanent opportunity within our Strategic Communications team where you can bring your ideas, fresh thinking and innovation. We'll be looking to you for better ways of working, and you'll have the freedom to make your mark and see your incredible ideas become reality.

This is a role where you'll quickly get to know every corner of the organisation, keeping communications moving and making sure everyone is pulling in the same direction. As such, you'll gain a fantastic understanding of how strategic communications works at Ofgem.

And you'll discover plenty of variety, from coordinating communications activity to solving different challenges, improving processes and shaping the next big idea.

But what are we looking for? You'll need experience in operational delivery or project management, excellent organisational, analytical and problem-solving skills, and the ability to communicate and influence, build relationships and impart complex information clearly. While previous strategic communications experience isn't essential, you'll need to be enthusiastic about what we're trying to achieve and excited to play your part.

In return, you'll discover an amazing benefits package that includes an exceptional Civil Service pension, plenty of flexible working opportunities and the chance to grow and develop professionally. You'll also find a team that is ready to hear your ideas and the environment of passion, responsibility and clear direction.

We have a critical purpose to ensure Ofgem communicates with clarity, consistency and impact. Join us and help shape the communications that support that mission.

Job description

This role sits within the Strategic Communications team which plays a vital role in helping to shape policy, generate ideas, and delivering comms to enhance the reputation of Ofgem.

You will coordinate and oversee the busy workflow within the Strategic Communications team, help draw together narrative, strategy and performance monitoring across the Communications Profession, and help strategically coordinate and oversee the publications schedule for the organisation.

You will be skilled at analysing issues and identifying practical solutions , who enjoys collaborating with a wide range of colleagues, industry partners, and government. You will bring strong project management, stakeholder engagement and relations ship building skills. While experience of Strategic Communications is not essential, an enthusiasm for the team’s objectives and outcomes is important.

Key Responsibilities

• Work with the team to ensure that operational delivery is in line with strategies, policies and priorities overall.
• Work with Head of Strategic Communications to draw together narrative, strategy and performance monitoring across the Communications Profession.
• Hold team responsibility for Information Management tools including the comms grid and tracker.
• Engage with internal teams and build effective working relationships with colleagues and stakeholders at all levels
• Liaise with external stakeholders as required ensuring that Ofgem’s interests and objectives are clearly
• Ensure consistency of approach in team and across entire workstreams

Key Outputs and Deliverables

• Manage Ofgem’s external communications grid and internal communications commissions, working closely with publications team and wider strategic communications colleagues

Person specification

Essential criteria

• Professional experience in an operational delivery or project management role. (Lead criteria)
• Experience of collaborating, influencing and negotiating at all levels.
• Experience of delivering improvement and a good track record of development and innovation, with a sound demonstration of continuous improvement practice.
• Excellent analytical, communication and problem-solving skills with the ability to deliver complex messages to a variety of audiences.
• Exceptional attention to detail and organisational skills with proven ability to proactively identify priorities and actions efficiently and effectively, working independently and exercising sound judgement when required.

Desirable criteria

• Work within communications team

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.