Strategic Service Manager- Carer's Service

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, LE3 8RA

Salary: £55,443 to £61,116 per annum (pro rata for part-time, pay award pending)

Working Hours: 37 Hours Per Week

Contract Type: Permanent

Closing Date: Monday 24 th August 2026

Interview Date: TBC

Do you have a passion for working with carers? Do you want to make a difference and looking for a challenging role that gives great job satisfaction? Leicestershire County Council are introducing a new strategic lead for carers.

About The Role

If you are an experienced, values-led leader with the vision and drive to deliver improvement, you could be the person we are looking for as Service Manager for Carers. You will lead the development and delivery of high-quality support for carers, working with partners, communities and colleagues to make a meaningful difference for people who provide unpaid care. You will ensure outcomes are achieved, impact is measured, and strategic oversight is effectively connected with operational delivery.

In this strategic role, you will lead the Carers Team and oversee the delivery of carers assessments, reviews, service development and performance improvement. You will play a key role in implementing and ensuing sustainable delivery of the Multi-Agency Carers Strategy for Leicestershire, ensuring that carers are heard, listened to and actively involved in influencing the services that affect them.

You will provide clear leadership across the service area, translating strategy into delivery and using data, insight and feedback to improve outcomes, strengthen preventative support and ensure value for money. The role requires effective partnership working across social care, health, voluntary and independent sectors, as well as the ability to influence change, manage performance and support teams through transformation.

The successful candidate will bring significant experience of leading people and managing performance, budgets and competing service demands. You will have strong knowledge of social care legislation, policy and best practice, alongside a proven ability to work collaboratively with partners and stakeholders to develop practical, innovative solutions. Experience of safeguarding, strategic service development, relationship management and using data to inform decision making will be essential.

We are seeking someone who can role model Leicestershire County Council’s values of positivity, trust and respect, flexibility, openness and transparency. You will be confident in building positive relationships, encouraging innovation, supporting staff wellbeing and creating a culture focused on continuous improvement and better outcomes for carers and the people they support.

This is an opportunity to influence the future of carers support in Leicestershire, working at a strategic level while staying connected to the experiences of carers, communities and front-line services. If you are committed to partnership working, strength-based practice and improving lives, we would welcome your application.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Educated to degree level or equivalent management experience, or appropriate professional qualification in social work or occupational therapy.
• Management qualification or evidence of continual professional management development demonstrable experience identified within the section below.
• Substantial adult social care experience at a policy or operational management level with a successful track record as a manager in a social care or health organisation and demonstrable experience in managing and implementing change and performance improvement programmes.
• Significant experience in people and performance management and stakeholder and relationship management beyond adult social care.
• Dealing with a wide breath of strategy and policy issues and in a multidisciplinary and/or multi-agency setting.
• Strategic partnership working with representative citizens and carers to identify policy solutions..
• Skills and knowledge relevant to the service area, carers and prevention along with excellent knowledge of partnership agencies in statutory, voluntary and independent sectors.
  
  

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For More Information Or An Informal Discussion, Please Contact

Kelly Wright, Head of Service Kelly.wright@leics.gov.uk or 0116 3054818

Tracy Ward Deputy Director for Adult Social Care Tracy.ward@leics.gov.uk or 0116 3057563

Mandy Ewart, Lead Practitioner Mandy.ewart@leics.gov.uk or 0116 3059133

How To Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

Benefits

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process

Our Organisational Values

Our Employee Benefits

Working for Us