Supervisor

About the Role

Role Overview

 

proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships.

We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams.

This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service.

 Key Responsibilities

Customer Experience & Service Ownership

• Act as proAV's primary onsite representative and first point of contact for AV-related matters.
• Deliver a professional, responsive service and build trusted relationships with client stakeholders.
• Own service issues from first report through to resolution, keeping users and the AV Manager updated.
• Understand how the client uses its spaces and technology and anticipate future requirements where possible.

Technical Support & Operational Assurance

• Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage.
• Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams.
• Assist users with meeting room technology, connectivity and presentation requirements.
• Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate.
• Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required.
• Record incidents, service requests and resolutions accurately and maintain current room and service documentation.

Meeting & Event Support

• Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts.
• Prepare and test rooms and support rehearsals ahead of important meetings and events.
• Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery.

Service Coordination & Improvement

• Coordinate Engineering, Projects and Events resources, including specialist support visits.
• Prioritise work according to business impact and maintain ownership until it is completed.
• Produce monthly service reports and communicate risks, trends and operational updates.
• Identify and support service improvements, technology refreshes and project activity.

Health, Safety & Compliance

• Work safely and comply with all client and proAV Health & Safety policies and onsite procedures.
• Follow all information security, cyber security and data protection requirements.

Person Specification

Essential Experience & Skills

• At least three years' experience in a corporate AV support environment.
• Strong first and second line AV fault-finding and troubleshooting skills.
• Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies.
• Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments.
• Confidence working independently in a client-facing environment.
• Excellent customer service, communication and stakeholder-management skills.
• Ability to manage competing priorities and recognise when specialist escalation is required.

Desirable Skills

• Experience working within a managed service environment.
• CTS certification or a similar industry qualification.

Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.