SWA Performance Mngr, EU SWA Performance Team
AmazonManchester, England, United Kingdom
Added 5 Aug · still live
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
Our predicted code SOC 3432 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely for this exact role. Classifications are algorithmic — check the occupation eligibility rules and confirm with the employer.
About the role
Description
We are looking for an experienced, data-driven Performance Manager to join the EU Ship with Amazon (SWA) Performance team. In this role, you will own and drive Delivery Estimate Accuracy (DEA) performance across SWA's scaling and emerging fulfilment programmes — including Easy Ship, Direct Fulfilment, and Cross-Border.
These programmes represent some of the fastest-growing and most complex areas within SWA, each with unique operational models, promise-setting challenges, and multi-stakeholder dependencies. You will be responsible for defining, measuring, and improving DEA outcomes for customers served through these channels, working backwards from the customer experience to identify structural gaps and drive sustainable solutions at scale.
Key job responsibilities
We are looking for an experienced, data-driven Performance Manager to join the EU Ship with Amazon (SWA) Performance team. In this role, you will own and drive Delivery Estimate Accuracy (DEA) performance across SWA's scaling and emerging fulfilment programmes — including Easy Ship, Direct Fulfilment, and Cross-Border.
These programmes represent some of the fastest-growing and most complex areas within SWA, each with unique operational models, promise-setting challenges, and multi-stakeholder dependencies. You will be responsible for defining, measuring, and improving DEA outcomes for customers served through these channels, working backwards from the customer experience to identify structural gaps and drive sustainable solutions at scale.
Key job responsibilities
- Own DEA performance for Easy Ship, Direct Fulfilment, and Cross-Border programmes across EU, setting targets, monitoring trends, and driving root-cause analysis on misses.
- Identify and resolve structural gaps in promise accuracy — including C2P-to-C2D alignment, padding strategies, and coverage configurations unique to each programme.
- Partner cross-functionally with Product, Tech, Operations, Commercial, and Transportation teams to influence roadmaps and prioritize initiatives that protect and improve the customer delivery experience.
- Build scalable mechanisms (reporting, alerting, escalation frameworks) that enable proactive management of DEA as these programmes scale in volume and geographic reach.
- Lead deep-dive investigations into emerging performance issues, translating complex data into clear narratives and actionable recommendations for senior leadership.
- Represent scaling programmes in WBR/MBR forums, bringing data-backed insights and advocating for investment where DEA risk is highest.
- Influence programme design by embedding delivery performance considerations into new launches, expansions, and operational model changes from the outset.
Basic Qualifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd.
Job ID: A10479758
- Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field
- Experience working cross-functionally with tech and non-tech teams, including operations
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in English
- Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL, databases, and Excel in a business environment
- Experience using Excel and querying relational databases with SQL (or other query language), and working with large complex data sets to design models and scenarios
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd.
Job ID: A10479758
This description is the source posting as it read when we added it. We are not affiliated with Amazon, so check their own site for the current details.
Where this offer sits in the market
SOC 3432 · UK · ONS ASHE 2025 · ~23k in sampleP25 £25kP75 £36k
£24kmedian £31k£36k
Similar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at Amazon →About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Amazon holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.