Technical Account Manager
Not disclosed
Salary
Not disclosed by employer
£52,300
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
Our predicted code SOC 2139 (77% match) is an eligible occupation, with a going rate of £52,300, and Intertek Group plc is a licensed sponsor. That is our reading of the published rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
ABOUT YOU
This is an excellent opportunity for a highly motivated, customer-focused individual who is comfortable working in a fast-paced environment, managing multiple priorities, and building strong relationships with both internal and external stakeholders. The successful candidate will play an important role in delivering a high-quality service to one of Intertek’s key strategic accounts.
Required skills and experience:
- Sound understanding of audit systems, procedures and policies, ideally including QSR/Restaurant auditing
- Preference for previous experience in the REV programmes and delivery of REV audits
- Knowledge of HACCP principles
- Food Safety qualifications are desired
- Highly IT literate with knowledge of corporate operating systems. Highly proficient in MS Windows and MS Office software, in particular MS Excel, MS Word & MS PowerPoint and Power BI
- Problem-solving skills and analytical capabilities
- Proven experience of customer-focused activities / Account Management
- Proven track record of working in a fast-paced, flexible business environment
- Able to demonstrate attention to detail in work and possess excellent organisational and analytical skills
- Proven ability to prioritise competing workloads in a fast-paced business environment
- Languages: English (written and spoken) and preference for an additional language, but not required
ABOUT THE OPPORTUNITY
The Technical Account Manager will work closely with the client's Operational Standards team and Intertek Internal Operations team to ensure the successful delivery of all day-to-day activities for the client's Restaurant Excellence Visit (REV) programme, ensuring that agreed service levels (SLAs) are consistently met.
Key activities:
Serve as the key day-to-day point of contact for the REV Specialist, working closely with the Key Account Team to ensure alignment and the successful delivery of all programme requirements.
Conduct weekly calibration analysis with the REV Specialist to drive consistency in Auditor competence, using calibration dashboards to identify key trends and areas for improvement, and cascade relevant insights to Lead Auditors during bi-weekly meetings.
Perform quality control reviews of Lead Auditor calibration calls with their respective audit teams, ensuring consistency and alignment with the required standards.
Conduct calibration calls following round-to-round changes to ensure Lead Auditors are fully calibrated, and review and attend Lead Auditor calibration sessions with their respective audit teams.
Perform quality reviews for the Lead auditors – provide feedback to the audit team as necessary
Manage the Lead auditors appeals process, supported by the Key Account Manager
Manage appeals, responding within the required SLA’s
Data review of survey results and trends and feedback to Lead Auditors
Support training requirements of new and existing Intertek auditors – including setting up in Academy and reviewing that the training is completed, focusing on ensuring the certification process is achieved
Manage and maintain training materials, ensuring all brand updates and changes are incorporated in a timely manner and readily available for future training activities.
Review and manage round-to-round changes with the client, Intertek Account team and platform Support Teams
Update and review the Guidebooks for the round-to-round changes, including communications with the translation house and lead auditors
Conduct a variable number of audits each month, as required, to maintain regular contact with the field and ensure a strong understanding of operational realities.
Any other duties that from time to time may be considered appropriate by your line manager
Travelling to locations for auditing, and/or calibration, and training sessions within EMEA when required, potentially globally if new business is allocated to Intertek
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion.
We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs.
Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
This description is the source posting as it read when we added it. We are not affiliated with Intertek Group plc, so check their own site for the current details.
Where this offer sits in the market
SOC 2139 · UK · ONS ASHE 2025 · ~56k in sampleSimilar sponsored roles
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Intertek Group plc holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2139 going rate of £52,300. New-entrant and shortage discounts can lower it.