Technical Delivery Manager (Azure & Infrastructure)

About Doherty Associates

Doherty Associates (DA) have delivered IT solutions for over 30 years to world-renowned, international clients. Our customers operate predominantly in the professional and financial services sector, including leading private equity and top tier law firms.

We are a Microsoft Solutions Partner with five designations, hold a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our services are built on the Microsoft cloud ecosystem, aligned to the NIST Cyber Security Framework, and focused on quality, security, and long term client outcomes.

About the role

This role combines technical delivery (70% of your time) with people leadership and management (30% of your time) responsibilities and will best suit a professional who enjoys balancing hands-on technical work with leading others. Your role will be to enable and guide senior engineers and SMEs, facilitate sound technical decisions, and act as an escalation route for delivery risk.

Reporting to the Head of Professional Services, you will be client facing, responsible for managing the team of technical consultants, who are focused on delivering predominantly Microsoft cloud infrastructure, network and security solutions to our customers.

The team works closely with the Pre-sales function in the scoping and design of new services as well as the PMO in the delivery of technical transformations through to service transition into managed services.

Responsibilities

People leadership and management

• Be a visible team leader and model core behaviours
• Ensure the team members have clear objectives and hold them accountable for their deliverables to be able to achieve project and utilisation targets
• Regularly assess the team’s capacity to ensure effective utilisation and resource planning
• Effectively manage employee lifecycle processes such as onboarding, probation, absence reviews, regular one‑to‑one meetings and performance reviews.

Technical leadership

The team’s typically focuses is on the following technologies: Microsoft Azure compute (VMs, App services and functions), Azure networking (firewalls, VPNs, connectivity), and hybrid connectivity, Security and governance: Azure policy, Defender for Cloud, Azure Management: ARM, Bicep, Azure monitor and log analytics, FortiGate networking and security

• Manage the team responsible for the design and delivery of Cloud and on-prem infrastructure services.
• Provide hands on technical leadership across the end-to-end project lifecycle (discovery, workshops, design, build, test, implementation, and deployment), ensuring secure, high quality outcomes and predictable delivery
• Hold overall accountability for technical quality and governance on Infrastructure workstreams, ensuring the right SMEs/architects are engaged, designs are reviewed, risks are understood, and solutions meet security, compliance, and operational requirements

Project execution, quality and risk management

• Ensure that both you and your team’s projects are delivered effectively and are meeting quality and time targets
• Proactively escalate and manage risk of overruns with the PMO function and collaborate with Project Managers in resource planning ensuring the team is fully utilised.
• Contribute to post-project reviews, lessons learned and CSI meetings and help identify improvements in how services are delivered and consumed

Pre-sales and commercial support

• Perform peer review of pre-sales outputs in timely manner
• Evolve technical offerings and services, identifying new products and solutions

Standards, automation and service evolution

• Drive repeatable delivery through standards, templates, and automation (e.g., PowerShell), improving quality, speed, and consistency across client engagements

Knowledge sharing, capability building

• Discuss and represent the team’s practices internally and externally, including delivering mentoring and ‘Lunch and Learn’ sessions
• Stay updated on the latest trends, features and updates, and share your knowledge and insights with the team and the community

Operational transition and service readiness

• Proactively collaborate with the Service Desk Manager to ensure projects are effectively transitioned into operations
• Hold overall responsibility for your team ensuring an appropriate knowledge transfer to the Service Desk, following project delivery, including the creation of clear and usable knowledge documentation

Qualifications, experience, and skills

• Experience of line managing technical team of senior delivery engineers
• Experience in designing and implementing Microsoft solutions for external customers
• Strong knowledge of Microsoft Azure architecture, administration, security, and governance
• Strong understanding of governance, security, and compliance controls
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
• Fluent English

About the person

• Professional demeanour with gravitas
• Curious - passion for collaboration and productivity technologies
• Willing to learn and broaden their skills in Microsoft technologies
• Positive and versatile, happy to get involved in all stages of project delivery
• Problem solver
• Structured and organised
• Self-motivated
• Able to develop and foster an inclusive and collaborative working environment
• Adaptable and agile. Able to flex in a fast-changing, entrepreneurial environment

What we offer in return

• Basic salary plus performance bonus
• Sponsored development supported by industry training and certifications
• Microsoft incentives
• Company pension scheme
• Employee Assistance Programme (wellbeing, physical, financial)
• Private medical insurance
• Income protection insurance
• 33 days holidays (including 8 days of bank holidays)
• Day off on your birthday
• Company sick pay