Tenancy Support Caseworker (West)
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
Our predicted code SOC 3223 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely for this exact role. Classifications are algorithmic — check the occupation eligibility rules and confirm with the employer.
About the role
At Stonewater, our customers are at the heart of everything we do. We’re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support.
What you’ll be doing:
Provide tailored support and advice to customers, including regular engagement and home visits.
Assess customer needs and develop outcome-focused, person-centred support plans.
Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
Attend and contribute to multi-agency meetings to support positive customer outcomes.
Maintain accurate case records and ensure effective referrals and follow-up.
Build strong local partnerships and help highlight gaps in services within your locality.
What we’re looking for:
Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation.
Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies.
Experience of working with vulnerable customers, including those with mental health needs.
Confidence in multi-agency working and relationship-building.
Strong communication, organisation, and case management skills.
Empathy, resilience, and the ability to work sensitively and professionally.
A commitment to equality, diversity, and continuous improvement.
A full driving licence and access to a vehicle for work purposes.
Job Description - Tenancy Support Caseworker
Localities:
Discover Stonewater:
Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.
Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.
Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
This description is the source posting as it read when we added it. We are not affiliated with STONEWATER DEVELOPMENTS LIMITED, so check their own site for the current details.
Where this offer sits in the market
SOC 3223 · UK · ONS ASHE 2025 · ~37k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at STONEWATER DEVELOPMENTS LIMITED →About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. STONEWATER DEVELOPMENTS LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.