Ward Clerk

Key responsibilities include reception duties, preparing and organising patient documentation, supporting patient flow, updating information on EPIC, and liaising with internal departments to ensure timely communication. The role requires excellent communication, customer service, organisational and IT skills, along with the ability to prioritise a varied workload. Previous experience in hospital or medical administration is desirable, though full training will be provided. This is an excellent opportunity for a motivated and caring individual to join a dynamic, supportive team and contribute to the delivery of high-quality haematology services.

Main duties of the job

To be responsible for the administrative organisation and smooth running of the wards as detailed on the work programme, including the pulling and preparation of notes, the accurate recording/inputting of data related to the clinic and patient demographic details.

To conduct the business of the reception desk/area quietly and calmly; communicating effectively with patients, nursing, medical and other staff to promote the best environment for the efficient running of the clinic.

Where relevant to the service to provide an efficient and responsive service ensuring the Two Week Wait Cancer Initiative is adhered to.

Person specification

Education and Qualifications

Essential

• Training certificates in administration, customer service, or healthcare support
• NVQ level 3

Communication & Relationship skills

Essential

• Good written and verbal communication skills, including legible handwriting and an effective and courteous telephone manner.
• Competent IT Skills
• Ability to demonstrate commitment to and skills in customer care.
• Ability to record accurate information.

Knowledge and Experience

Essential

• Previous NHS clerical or healthcare administration experience.
• Experience using EPIC or other electronic patient record system
• Knowledge of patient flow process

Skills and Competencies

Essential

• Ability to work under pressure within a co-operative multi-disciplinary team-based working environment
• Effective in managing own time
• Able to plan and organise ongoing activities and work programmes

About the employer

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.