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Warm Homes Network Adviser
Citizens AdviceLiverpool, England, United Kingdom
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3552 is an eligible occupation, but we classified this role with low confidence (34% match). If the code is right — and Citizens Advice is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
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Job Description
Warm Homes Network is a nationally delivered service provided through a partnership of Citizens Advice offices. The project aims to offer accessible telephone-based advice and support, with a particular focus on benefits and housing issues. Clients access the service through a range of referral and access channels, enabling advisers to provide timely, high-quality guidance and support to meet their individual needs.
The role involves providing comprehensive benefits advice, with a strong focus on income maximisation. Responsibilities include carrying out benefit entitlement checks, completing benefit applications, and assisting clients with mandatory reconsiderations and appeals. In addition, the service offers advice across a broad range of issues, requiring advisers to provide guidance, practical assistance, and support at a general advice level while ensuring high standards of client care and service delivery.
The post holder will need to be self-motivated, organised and flexible, in delivery of advice. Successful applicant will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.
Advice Giving
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Job Description
Warm Homes Network is a nationally delivered service provided through a partnership of Citizens Advice offices. The project aims to offer accessible telephone-based advice and support, with a particular focus on benefits and housing issues. Clients access the service through a range of referral and access channels, enabling advisers to provide timely, high-quality guidance and support to meet their individual needs.
The role involves providing comprehensive benefits advice, with a strong focus on income maximisation. Responsibilities include carrying out benefit entitlement checks, completing benefit applications, and assisting clients with mandatory reconsiderations and appeals. In addition, the service offers advice across a broad range of issues, requiring advisers to provide guidance, practical assistance, and support at a general advice level while ensuring high standards of client care and service delivery.
The post holder will need to be self-motivated, organised and flexible, in delivery of advice. Successful applicant will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.
Advice Giving
- Deliver advice and information to clients, ensuring advice provided meets the requirements of Citizens Advice quality standards
- Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
- Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action
- Use a range of information sources to find relevant information then interpret and communicate this to clients.
- Refer internally or to other specialist agencies as appropriate
- Act for the client where necessary by calculating, negotiation, drafting or writing letters/emails and telephoning
- Support our research and campaigns work by highlighting issues to clients, collecting case studies, data collection and client consent
- Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis.
- Ensure that all work conforms to the service's systems and procedures.
- Undertake admin duties as required or requested.
- Keep up to date with online systems, available training materials and other resources relevant to the areas of support
- Complete the required training to comply with quality assurance processes
- Attend relevant internal and external meetings as agreed with the line manager
- Prepare for and attend supervision sessions/team meetings and staff meetings as appropriate
- Identify and implement own learning and development needs
- If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week between the hours of 9am-5pm
This description is the source posting as it read when we added it. We are not affiliated with Citizens Advice, so check their own site for the current details.
Where this offer sits in the market
SOC 3552 · UK · ONS ASHE 2025 · ~181k in sampleP25 £27kP75 £45k
£24kmedian £34kgoing rate £42k£59k
Similar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at Citizens AdviceAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Citizens Advice holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3552 going rate of £41,700. New-entrant and shortage discounts can lower it.