Workplace Coordinator

Job Title

Workplace Coordinator

Job Description Summary

Job Description

Position: Workplace Experience Coordinator

Position Summary: The Workplace Experience Coordinator will be a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the creation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace.

Theis person will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.

We are looking for a highly collaborative self-starter who will thrive in situations where they can interact with and help people.

Essential Responsibilities

• Work with cross functional teams in Facilities Management, Design, Strategy and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.  
• Collaborate with cross-functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
• Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.

Ability to work under pressure, while acting in a calm manner

Showcase exceptional emotional intelligence and empathy 

Important Experience

• Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.
  
  

Education

• College/university degree
  
  

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”