1st / 2nd Line IT Support Analyst
OneSchool GlobalWarwick, England, United Kingdom
Added 21 Aug · still live
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we classified this role with low confidence (58% match). If the code is right — and OneSchool Global is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities
- Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
- Diagnose and resolve hardware, software, and basic network issues across end-user devices
- Escalate more complex technical issues to senior engineers where appropriate
- Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
- Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
- Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
- Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
- Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
- Carry out routine maintenance tasks, software updates, and device lifecycle activities
- Maintain accurate documentation and contribute to knowledge base articles
- Support IT projects and system rollouts as required
- Experience in a 1st or 2nd line IT support role or similar customer-facing environment
- Strong troubleshooting skills with the ability to resolve issues efficiently
- Windows operating systems
- Microsoft 365 (including Azure AD, Intune, Exchange)
At OneSchool Global, we’re committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you’ll benefit from:
- A competitive salary, staff laptop, free breakfast and lunches and on-site free parking
- 25 days annual leave plus statutory bank holidays
- Workplace pension and Staff referral scheme for OSG UK colleagues.
- Collaborate with fellow OSG educators across the UK and around the world.
- High-quality, technology-empowered working environments.
- Strong career advancement opportunities.
OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland.
Learn more
Hear what our teachers have to say: Working with us
Our values: Our values
Are you ready to take the next step in your career? If so, click apply today!
OneSchool Global UK is committed to safeguarding and promoting the welfare of children and young people, and expect all staff and volunteers to share this commitment.
All appointments follow safer recruitment practices, including pre-employment checks such as enhanced criminal record and barred list checks, in line with Keeping Children Safe in Education guidance and equivalent frameworks across the UK. Additional checks will include verification of identity, qualifications, employment history, right to work, references, and online screening.
OneSchool Global UK is an equal opportunities employer, welcoming all suitably qualified candidates, and fostering a culture where safeguarding is embedded at every level. All staff receive regular safeguarding training, and our policies reflect current UK legislation and statutory guidance.
This description is the source posting as it read when we added it. We are not affiliated with OneSchool Global, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleP25 £29kP75 £44k
£26kmedian £35kgoing rate £42k£55k
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Does this job guarantee visa sponsorship?
Not necessarily. OneSchool Global holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.