Analyst - eBilling Support

Elevate is recruiting an Analyst to provide legal operations e-billing support for our Customer. In this role, you will be responsible for processing a high volume of invoices, applying analytical and technical skills to ensure accurate standardization and compliance, and responding promptly to queries from a variety of stakeholders. The ideal candidate will be detail-oriented, customer-focused, and committed to delivering a high standard of service in a fast-paced environment.

Please, be aware that only UK-based candidates are considered for this role.

Specifically, Analyst will:

- Perform legal invoice review compliance activities where needed;

- Produce legal spend reports for client, which may require data transformation/manipulation;

- Serve as an administrator and day-to-day support resource for the e-billing system;

- Support electronic invoice submission, review, processing, and troubleshooting;

- Assist with matter creation, maintenance, updates, and related billing administration;

- Manage and maintain billing rates and rate-related information within applicable systems;

- Monitor and manage billing-related inboxes, responding to questions and escalating or routing issues as appropriate;

- Partner with law firms, internal legal teams, Accounts Payable, and other stakeholders to resolve invoice and billing discrepancies;

- Support processes and workflows between e-billing and AP systems;

- Troubleshoot system and user issues and help ensure billing processes operate efficiently;

- Maintain accurate matter, vendor, invoice, and billing data;

- Assist with reporting and other legal billing or operational requests as needed;

- Support accruals and budgeting activities related to matters/legal spend;

- Vendor onboarding activities support in collaboration with procurement/AP teams;

- Use your analytical skills to identify strategic improvement opportunities;

- Extend a customer's organization to provide ebilling subject matter expertise.

Experience:

- 2-3 years of experience in legal department operations support;

- Served as an e-billing administrator for 1 or more systems in prior roles;

- Experience supporting large scale legal departments (40+ stakeholders);

- Have developed and used metrics and analytics as part of your prior roles.

Skills for success:

- Proven ability to work in a client-centric, deadline driven environment.

- Be capable of working on multiple assignments in a fast-paced environment.

-Excellent communication skills (verbal/written).

-Ability to take initiative to solve problems/opportunities.

Technical skills:

- Experienced and Proficient with Microsoft Products like Excel, Word, PowerPoint, SharePoint;

- Ability to learn new Legal Tech (e.g. AP, Contract management systems, e-signature tools, e-billing, reporting automation tools like PowerBI/Tableau, using or developing AI tools)

Qualifications:

- Bachelors, Master's degree (business, finance, operations), paralegal or relevant work experience in legal operations.

Company Information

Elevate is an expert-led, AI-powered global law company with over 2,200 employees. We are unique in our ability to provide a complete range of software, consulting, and services to help law departments and law firms improve efficiency, quality, and business outcomes. Our most recent achievements and distinctions include:

• Certified as a Great Place to Work® 2026 across the US, UK, India, Philippines, and Poland for the second consecutive year
• Awarded the 2026 Workplace Honour for Culture, Belonging & Community
• Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®
• For the eleventh consecutive year (2026), Chambers and Partners ranked Elevate a Band 1 global services provider across all categories (Contract Lifecycle Management, Litigation Services, Flexible Legal Staffing, Intellectual Property Management, and LawTech Workflow Management & Service Platforms) and as an ALSP in APAC

Learn more at https://elevate.law

See more jobs at https://elevate.law/careers/

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All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.