Application Support Analyst | Enterprise Technology

About Marex  

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.  

For more information visit https://www.marex.com/ 

Job Reference:  VN3041

Overview of Marex / Department description 

The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. 
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. 

The Enterprise Application Support team provides technical and operational support for the shared platforms and services that underpin technology delivery across Marex. 

The team handles all support requests, incidents, problems and business continuity activities across these services, working closely with engineering, infrastructure, security and business-aligned technology teams to ensure the highest quality delivery of services to internal consumers and downstream platforms. 

Role Summary 
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. 

In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross-selling capabilities and improve operational efficiency across the firm. 

Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firm’s evolution, enabling business growth and supporting the delivery of new products and services. 

Responsibilities 

Role specific: 

• Provide support for all Enterprise platforms offered by Marex to both internal and external client base. 
• Support business users offering second- and third-line support. 
• Provide incident management per ITIL standards. 
• Support applications and infrastructure hosted within AWS. 
• Support REST APIs, API gateways, microservices and distributed services. 
• Support application releases and deployments through CI/CD pipelines, ensuring changes are managed and approved in accordance with Marex change management and release governance processes. 
• Manage new system analysis and implementation. 

Liaison between technology departments to communicate system changes. 

Manage process and system documentation in existing template; produce and regularly maintain to a high standard. 

Ensure active tasks retain focus through workflow and prioritisation awareness. 

All staff:

• Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with the FCA’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To escalate risk events immediately
• To provide input to risk management processes, as required.

Competencies, Skills and Experience 

Skills and Experience:  
Essential:  

• Solid background in Windows, Linux/Unix OS. 
• Knowledge of server-side infrastructure and admin tools. 
• Experience supporting applications and infrastructure hosted within AWS. 
• Experience supporting REST APIs, API gateways, microservices or distributed systems. 
• Experience using Grafana and Splunk, or comparable monitoring and logging platforms. 
• Ability to debug a problem and identify issues independently. 
• Prior experience in a support role. 
• Experience in technical onboarding of new APIs and systems. 
• Experience with ITIL and change management processes. 
• Process-driven and systematic mindset. 

Experience gained in a financial services background. 

Proven ability to show a proactiveness in picking up issues and improving existing processes. 

Ability to work as part of a team in an environment with changing expectations. 

Ability to build strong relationships with Application Development teams and business sponsors. 

Excellent documentation, communication, and organizational skills. 

Must be able to work under demanding conditions with a calm demeanour. 

Ability to work shift patterns and provide on-call or out-of-hours support (where required). 

Desirable:  

• Bachelor’s degree in any relevant field. 
• Excellent verbal and written communication skills. 
• Prior experience support back and middle office users. 
• Understanding of Sox and how it relates to a support function. 

Competencies:  

• A collaborative team player, approachable, self-efficient and influences a positive work environment. 
• Demonstrates curiosity. 
• Resilient in a challenging, fast-paced environment. 
• Excels at building relationships, networking and influencing others. 
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness 

Conduct Rules,  You must: 

• Act with integrity 
• Act with due skill, care and diligence 
• Be open and cooperative with the FCA, the PRA and other regulators 
• Pay due regard to the interests of customers and treat them fairly 
• Observe proper standard of market conduct 
• Act to deliver good outcomes for retail customers 

Company Values

Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients

Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders

Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face.

Be respectful – how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do.

Nurture talent – we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support – for ourselves, and our teams.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company.  We welcome applications from candidates returning to the workforce.  Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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