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Applications Support Technical Lead Analyst - Vice President
CitiBelfast, Northern Ireland, United Kingdom
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we classified this role with low confidence (46% match). If the code is right — and Citi is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
We are hiring an Application Support Lead Analyst to join a high-performing, 24x7 Funds technology team responsible for the stability and availability of more than 30 business-critical applications serving platinum clients across EMEA and North America. In this role, you will combine hands-on technical expertise across SQL, Linux, and real-time monitoring tools with strategic oversight, leading incident response, driving system improvements, and guiding a team of analysts to keep operations running with minimal disruption. Your work directly determines the reliability of systems that high-value clients depend on every day, making speed, precision, and proactive thinking essential to success.
Responsibilities:
We are hiring an Application Support Lead Analyst to join a high-performing, 24x7 Funds technology team responsible for the stability and availability of more than 30 business-critical applications serving platinum clients across EMEA and North America. In this role, you will combine hands-on technical expertise across SQL, Linux, and real-time monitoring tools with strategic oversight, leading incident response, driving system improvements, and guiding a team of analysts to keep operations running with minimal disruption. Your work directly determines the reliability of systems that high-value clients depend on every day, making speed, precision, and proactive thinking essential to success.
Responsibilities:
- Lead proactive monitoring and incident response across a portfolio of more than 30 Funds applications, ensuring continuous system availability within a 24x7 follow-the-sun operating model.
- Coordinate with technology teams across multiple disciplines to identify root causes, define system enhancements, and deliver well-tested, effective solutions that minimise recurrence.
- Define scope and objectives for complex application improvements by evaluating business processes, system behaviour, and operational standards, then translate findings into clearly documented requirements.
- Experience in application support or a closely related technology operations discipline.
- Working knowledge of Oracle and MS SQL, including the ability to write and execute ad hoc queries to investigate issues and support analysis.
- Working knowledge of UNIX or Linux and Windows environments, including core system navigation and administration functions.
- Ability to use real-time monitoring platforms such as ITRS Geneos or AppDynamics to proactively detect and respond to system events.
- Experience using job scheduling tools such as AutoSys to manage and oversee automated workloads.
- Experience logging, tracking, and reporting issues using tools such as JIRA or equivalent ticket management systems.
- Strong analytical skills and attention to detail, with the ability to remain effective under pressure and time constraints.
- Clear and confident communication skills, with the ability to convey technical findings to both technical and non-technical audiences.
- Bachelor's degree or equivalent in a relevant field.
- Experience with messaging technologies such as TIBCO, SWIFT, MQ, or Kafka in a financial services or enterprise application environment.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
This description is the source posting as it read when we added it. We are not affiliated with Citi, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleP25 £29kP75 £44k
£26kmedian £35kgoing rate £42k£55k
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Does this job guarantee visa sponsorship?
Not necessarily. Citi holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.