Claims Handler

Who are we?

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From professional indemnity insurance to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

About the role

We’re looking for an organised and proactive Claims Handler to join our TUEI team. This is a varied opportunity supporting wholesale Property & Casualty claims within the London Market, primarily for risks based in the Republic of Ireland. You’ll play a key role in keeping claims moving efficiently while maintaining a consistently high level of service for brokers, underwriters and other stakeholders.

You’ll support the Claims team across the full lifecycle of claims, helping ensure timely processing, clear communication and accurate record-keeping.

What you’ll be doing

· Setting up, acknowledging and reporting claims within agreed service levels

· Processing claim settlements and associated fees via ECF and directly with underwriters

· Instructing loss adjusters and solicitors where required

· Supporting the management of risks with large deductibles and self-insured retentions

· Updating claims records and maintaining accurate documentation

· Working closely with brokers, underwriters and colleagues to support claims activity

Who we’re looking for

You’ll bring a solid grounding in claims handling and a proactive approach to learning and development.

· Experience within London Market claims, ideally in a wholesale business

· Knowledge of Property & Casualty claims (EL/PL focus) handling and ECF/CLASS experience is essential

· Strong organisational skills with the ability to manage a busy workload independently

· Confident communicator, both written and verbal, with the ability to build professional relationships

· Comfortable using Microsoft Office (Word, Excel, Outlook)

· A keen eye for detail and commitment to maintaining accurate records

· Motivated to develop your career within claims

What you’ll get

When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

And because we believe great work should be rewarded, here’s what you can look forward to:

• From 25 days holiday plus an extra half-day off to celebrate your birthday month
• Company pension scheme to help secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it
• Charity and volunteering days so you can give back to causes you care about

What to expect

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.