Configuration Administrator
Added 10 Aug · still live
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 4159 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
About the role
Summary
Salary: Competitive plus comprehensive benefits package
Grade: 2A
Contract Type: Permanent
Location: London
Closing Date: Monday 31st August 2026
What To Expect
We're looking for a highly organised and detail-oriented Configuration Administrator to join our Service Platform team. This is an exciting opportunity to play a key role in maintaining and enhancing the integrity of our ServiceNow platform, supporting the effective management of our Configuration Management Database (CMDB), Application Portfolio, and Service Portfolio environments.
As a CMDB Administrator, you will contribute to the delivery of team objectives while demonstrating a strong Postmaster First mindset and embodying Post Office values and behaviours. You'll be responsible for configuring and operating ServiceNow CMDB-related modules, executing authorised changes, supporting automation initiatives, and ensuring platform data remains accurate, reliable, and fit for purpose.
Working closely with colleagues across Technology and Service Management, you'll help drive continuous improvement, operational excellence, and a culture of collaboration and inclusion.
What We Can Do For You
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
Salary: Competitive plus comprehensive benefits package
Grade: 2A
Contract Type: Permanent
Location: London
Closing Date: Monday 31st August 2026
What To Expect
We're looking for a highly organised and detail-oriented Configuration Administrator to join our Service Platform team. This is an exciting opportunity to play a key role in maintaining and enhancing the integrity of our ServiceNow platform, supporting the effective management of our Configuration Management Database (CMDB), Application Portfolio, and Service Portfolio environments.
As a CMDB Administrator, you will contribute to the delivery of team objectives while demonstrating a strong Postmaster First mindset and embodying Post Office values and behaviours. You'll be responsible for configuring and operating ServiceNow CMDB-related modules, executing authorised changes, supporting automation initiatives, and ensuring platform data remains accurate, reliable, and fit for purpose.
Working closely with colleagues across Technology and Service Management, you'll help drive continuous improvement, operational excellence, and a culture of collaboration and inclusion.
What We Can Do For You
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
Click here for a detailed overview of our benefits
What You’ll Need To Succeed
To be successful in this role, you will have;
- Proven experience working collaboratively with stakeholders and cross-functional teams to deliver business and operational objectives.
- Experience using ServiceNow administration tools, including CMDB configuration, class and table management, relationship management, update sets, and platform upgrades.
- Hands-on experience managing CMDB Health, Data Manager functions, discovery source mapping, transform maps, import sets, and reporting.
- Experience with ServiceNow Discovery, Service Mapping, cloud connectors, and troubleshooting data quality and integration issues.
- Strong analytical and problem-solving skills with experience resolving data integrity, automation, and technical platform issues.
- Demonstrable track record of delivering high-quality outcomes, driving continuous improvement, and using data and insights to inform decision-making.
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
This description is the source posting as it read when we added it. We are not affiliated with Post Office Ltd, so check their own site for the current details.
Where this offer sits in the market
SOC 4159 · UK · ONS ASHE 2025 · ~400k in sampleP25 £25kP75 £35k
£21kmedian £28k£42k
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Does this job guarantee visa sponsorship?
Not necessarily. Post Office Ltd holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.