Content Editor

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Content Editor

We’re looking for a detail-orientated Content Editor to help shape and maintain our guidance and knowledge resources that support our colleagues and customers. This is a varied role where strong editorial judgement, collaboration and a customer-focused approach will help colleagues deliver a better service for the people who rely on us.

We're not just hiring — we're inviting you to build the future with us.

• Contract: 12month fixed term contract/secondment
• Working hours: 35 hours per week is full time. Where possible, we are open to considering part-time/flexible working patterns. Please let us know in your application your desired working pattern.
• Salary: £40,424
• Location: London
• Reporting to: Senior Content Editor
  
  

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

As a Content Editor, you’ll create, edit and maintain clear, accurate and easy-to-use content that helps colleagues deliver a better service to our customers. Working with stakeholders and subject matter experts across the organisation, you’ll make sure content is well governed, properly signed off and written in our tone of voice. You’ll also support improvements to how information is shared internally, help manage document templates, contribute to the publication of key service data and decisions, and make sure important updates are communicated clearly to colleagues.

What You’ll Do:

Minimum Criteria:

• Experience of creating, editing or maintaining written content, with evidence of producing clear, accurate and well-structured work.
• Experience of using a content management system, ideally SharePoint Online, to upload, update or manage content.
• Strong written communication skills, including the ability to adapt your style for different audiences and explain information clearly.
• Experience of working with a range of stakeholders, both verbally and in writing, to gather information, agree requirements and achieve outcomes.
• Evidence of managing multiple pieces of work at the same time, such as balancing competing deadlines, tracking progress or prioritising tasks across different projects.
  
  

The following skills would be an advantage:

• Experience of paired writing and content critiques.
• Experience of video scripting/editing/creation.
  
  

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Flexibility: Work your way — hybrid, or in-office
• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with courses, mentorship, promotions
• Culture: Diverse. Inclusive. Collaborative. Fun.
  
  

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

Gym membership

Let’s Make This Easy.

To apply, please upload a current CV. There is an option to add a supporting statement if you wish.

Applications need to be submitted by 23:59 Monday 24thAugust 2026

Shortlisted applicants will be invited to complete an online assessment.

Due to high application numbers, this advert may close earlier than the date specified, so please don’t delay and apply now.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Please note: to apply for this role internally, you must have successfully passed probation, have no live warnings or development plans in place, and be able to work from the Manchester office in line with our hybrid policy.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.