Customer Experience Manager
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3549 (75% match) is an eligible occupation, with a going rate of £41,700, and Huntress is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 4143 (Customer service managers, If role focused on managing customer service staff and complaints rather than account growth.), which is not on the eligible-occupation list. Ask Huntress what the duties actually are.
About the role
Customer Experience Manager
Salary: £40,000
Based in Hammersmith, London
Hybrid role: 3 days in office, 2 from home
A global consultancy business is seeking a Customer Experience Manager to manage and grow key client relationships across Europe for their coaching platform. You’ll own the client journey from onboarding through to retention and growth, working closely with Business Development, Coaching and Operations teams to deliver an outstanding customer experience.
Key Responsibilities
- Manage and grow existing client relationships, driving retention, engagement and revenue growth.
- Develop growth plans for priority accounts and identify expansion opportunities.
- Oversee client onboarding and successful delivery of coaching programmes.
- Monitor client engagement, utilisation, NPS and other key KPIs.
- Use client data and insights to demonstrate impact and support client conversations.
- Coordinate platform setup, data management and coaching journey implementation.
- Manage coach onboarding and programme delivery.
- Identify process improvements and opportunities to use AI and automation.
- Work closely with Business Development on post-sale handovers.
- Collaborate with global Customer Experience and Coaching teams.
Skills & Experience
- Experience in Customer Success, Customer Experience, Account Management or Account Operations, ideally within professional services within SaaS.
- Strong client relationship management skills, with experience driving retention and growth.
- Experience working with digital platforms, data and KPIs.
- Commercial awareness and experience managing account growth or revenue targets.
- Strong analytical, organisational and communication skills.
- Experience with process improvement, AI or automation is desirable.
- Experience within coaching, leadership development, HR technology or professional services would be advantageous.
Benefits:
- 25 days holiday + Bank Holidays + Christmas closure
- Private Medical Insurance
- Gym Allowance and Cycle to Work Scheme
- Employee Assistance Programme
- Pension contribution – 5%
- Life Insurance – 4 x salary
- Annual overseas conference
This description is the source posting as it read when we added it. We are not affiliated with Huntress, so check their own site for the current details.
Where this offer sits in the market
SOC 3549 · UK · ONS ASHE 2025 · ~82k in sampleSimilar sponsored roles
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Does this job guarantee visa sponsorship?
Not necessarily. Huntress holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3549 going rate of £41,700. New-entrant and shortage discounts can lower it.