Customer Relationship Marketing Manager
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
Our predicted code SOC 3554 (73% match) is an eligible occupation, with a going rate of £41,700, and Helping Hands Home Care is a licensed sponsor. That is our reading of the published rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.
As we continue to grow, we're looking for a talented Customer Relationship Marketing Manager to shape how we engage with customers throughout their journey with Helping Hands.
Location: Alcester/Hybrid
Salary: £60,000 per year
While our office is located in Alcester, we are open to discussing hybrid working patterns.
This is an opportunity to own and deliver personalised, lifecycle marketing strategies that strengthen customer engagement, retention and lifetime value, helping more people feel informed, supported and reassured throughout their care journey.
What You'll Be Doing
- Leading customer relationship and lifecycle marketing strategy across the customer journey
- Designing and optimising onboarding, engagement, retention and re-engagement campaigns
- Managing personalised communications across email, SMS, direct mail and service channels
- Using customer insight, data and feedback to improve campaign performance
- Driving measurable commercial outcomes including retention, conversion and customer lifetime value
- Acting as the CRM and lifecycle marketing subject matter expert across the business
What We're Looking For
We're looking for a customer-focused marketing professional with:
- Proven experience delivering CRM, lifecycle and relationship marketing campaigns
- Hands-on experience with HubSpot or similar marketing automation platforms
- Strong customer journey, segmentation and personalisation expertise
- A commercial and data-driven mindset
- Excellent stakeholder management and communication skills
Why Helping Hands
This is your opportunity to:
- Shape a critical customer marketing function in a purpose-led organisation
- Drive meaningful customer engagement at scale
- Influence customer experience and commercial performance
- Join a business where people, purpose and innovation come together
Helping people live well in the homes and communities they love.
At Helping Hands, we're committed to building a diverse and inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.
This description is the source posting as it read when we added it. We are not affiliated with Helping Hands Home Care, so check their own site for the current details.
Where this offer sits in the market
SOC 3554 · UK · ONS ASHE 2025 · ~104k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at Helping Hands Home CareAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Helping Hands Home Care holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3554 going rate of £41,700. New-entrant and shortage discounts can lower it.