Customer Service Manager
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 4143 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
About the role
Customer Service Manager
Salary: £40,000 – £50,000 per annum plus monthly bonus
Location: Leeds
Department: Customer Service
Reporting To: Internal Sales Manager
An Excellent Opportunity to Lead a Growing Customer Operations Team
Our client is seeking an experienced and motivated Customer Service Manager to lead a well-established customer operations function and play a key role in driving service excellence across the business.
Managing a team of eight employees across the UK and an outsourced operation, this is an exciting opportunity for a customer-focused leader to take ownership of a critical function within a growing organisation. You'll be responsible for ensuring the smooth day-to-day running of the department, developing team performance and implementing improvements that enhance both customer experience and operational efficiency.
Working closely with Sales, Purchasing and Warehouse teams, you will help ensure customers receive a consistently high level of service whilst supporting the efficient processing of orders, quotations and enquiries.
The Role
This is a hands-on management position with responsibility for leading, coaching and developing both in-house and outsourced teams. You'll provide clear direction, manage performance, monitor service levels and drive continuous improvement across customer service and order processing activities.
The successful candidate will be comfortable operating in a fast-paced environment, balancing people management with operational oversight and process improvement. You will act as a key link between departments, helping to improve communication, resolve challenges and ensure a seamless customer journey.
Key Responsibilities
- Lead, coach and develop a team of eight customer service and order processing professionals.
Requirements
To be successful in this role, you will have:
- Previous experience managing customer service, customer support or operational teams.
- Strong leadership and people management skills.
- Experience managing remote or outsourced teams would be advantageous.
- Excellent communication, organisational and stakeholder management skills.
- The ability to manage multiple priorities within a fast-paced environment.
- Strong problem-solving and decision-making capabilities.
- A customer-focused approach with a proactive mindset.
- Experience implementing process improvements and driving team performance.
- Good working knowledge of CRM and order processing systems.
- A hands-on management style with the ability to lead by example.
What Success Looks Like
Success in this role will be demonstrated through:
- A well-managed, organised and efficient operation.
- Improved communication and collaboration across departments.
Benefits
- Competitive salary of £40,000 – £50,000 per annum plus monthly bonus
- Birthday off each year
- Free weekly team lunches
- A fun, friendly and supportive working environment
- The opportunity to make a genuine impact within a growing business
- Autonomy to drive improvements and influence the customer experience
- Ongoing opportunities for personal and professional development
If you are an experienced customer service leader looking for your next challenge, we would be delighted to hear from you.
Apply today to find out more about this exciting opportunity.
This description is the source posting as it read when we added it. We are not affiliated with UBT, so check their own site for the current details.
Where this offer sits in the market
SOC 4143 · UK · ONS ASHE 2025 · ~49k in sampleSimilar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at UBTAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. UBT holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.