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Desktop Engineer
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
Our predicted code SOC 3132 (94% match) is an eligible occupation, with a going rate of £41,700, and TP is a licensed sponsor. That is our reading of the published rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
Salary- £27162.49
Job Description
As a Desktop Support Engineer, you will provide desktop support to company employees, both on-site and remotely, for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults, email systems, telephony systems, collaboration platforms, and associated in-house applications.
- Responsible for maintaining all IT equipment onsite and providing hands-on assistance to other IT teams and users based remotely.
- General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations.
- Troubleshoot reported faults with Windows desktops, laptops, mobile devices
- Maintain a high degree of customer service through face-to-face communication, telephone, email, and instant messaging support.
- Gather and submit evidence in relation to quarterly and annual security policies, compliance requirements, and external audits.
- Maintain close attention to Service Level Agreements (SLAs) and set clear expectations with customers.
- Solve complex technical issues and actively participate in continuous improvement initiatives.
- Device builds experience using MECM/SCCM.
- Strong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management
- Support Microsoft 365 products and services.
- Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans. Monitor and manage Incident, Service Requests queue. Maintain accurate IT asset inventories and oversee hardware lifecycle management.
- Support onboarding and offboarding activities, including user account creation, device provisioning, and access reviews.
- Coordinate with vendors for warranty repairs, hardware replacements, and technical support.
- Support Microsoft Teams, Exchange Online, Outlook, OneDrive, SharePoint Online, and other Microsoft 365 services.
- Troubleshoot email, calendar, collaboration, and communication-related issues.
- Support meeting room technologies, Teams Rooms, video conferencing equipment, and AV systems.
This description is the source posting as it read when we added it. We are not affiliated with TP, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
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Does this job guarantee visa sponsorship?
Not necessarily. TP holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.