Desktop Support Analyst
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (93% match) is an eligible occupation, with a going rate of £41,700, and Franklin Fitch is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
A leading managed services provider is looking for a Destop Support Analyst to join its growing support team. This is an excellent opportunity for someone with a strong networking foundation who enjoys troubleshooting technical issues and delivering excellent customer service.
This is a predominantly remote role, with occasional travel to customer sites across the Manchester and Liverpool area, making it ideal for candidates based in the North West.
What you'll be doing
- Act as the first point of contact for technical incidents and service requests
- Log, prioritise and manage tickets through an ITSM platform, ensuring SLA targets are met
- Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible or escalating to 2nd Line Support
- Monitor customer environments using network monitoring tools and respond proactively to alerts
- Perform routine maintenance, updates and health checks across managed environments
- Maintain clear technical documentation, knowledge articles and ticket records
- Follow security best practices and identify potential risks or compliance issues
What we're looking for
- Previous experience in a 1st Line Support, Service Desk or Technical Support role
- lGood understanding of networking fundamentals including routing, switching, TCP/IP and connectivity troubleshooting
- Experience using ITSM/ticketing systems in an SLA-driven environment
- Strong customer service and communication skills
- A networking certification such as Cisco CCNA, CompTIA Network+ or Juniper JNCIA, or currently working towards one
Desirable:
- ITIL Foundation
- Experience within a Managed Service Provider (MSP) environment
- Exposure to Cisco, Juniper, Fortinet or Palo Alto technologies
- Experience with network monitoring and alerting tools
What's on Offer
- On-call allowance
- Remote working with occasional customer site visits
- Ongoing training and certification support
- Clear career progression into 2nd Line Network Support
This description is the source posting as it read when we added it. We are not affiliated with Franklin Fitch, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at Franklin FitchAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Franklin Fitch holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.