Desktop Support Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role: EUC / Desktop Support Engineer (Onsite)

Key Responsibilities

• Provide on-site End User Computing (EUC) support at locations agreed between Wipro and end client.
• Deliver field-based desktop support to end users, including VIP and senior stakeholders, ensuring a high level of customer satisfaction.
• Log, categorise, and validate incidents and service requests accurately within the ITSM tool.
• Perform first-line and second-line EUC troubleshooting, aiming for high first-time-fix rates.
• Route and re-route tickets to the appropriate resolver groups in line with agreed processes.
• Escalate unresolved tickets in accordance with CBL escalation procedures and SLAs.
• Participate in onsite meetings with the Wipro Field Services Lead as required.
• Support and take part in regular operational and corporate IT drills conducted by CBL.
• Ensure clear documentation, ticket updates, and handovers are maintained.

Required EUC / Desktop Support Skills

• Strong hands-on experience supporting Windows 11 desktops and laptops.
• Experience with hardware diagnostics, break/fix, device swaps, and peripheral support (monitors, docks, keyboards, printers).
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, Office).

Working knowledge of Active Directory / Entra ID (user accounts, groups, access issues).

Expertise with Intune / Endpoint Manager for device compliance and Autopilot, Laptop Build management. PowerShell Scripting

Experience troubleshooting VPN, MFA, and network connectivity issues (LAN/Wi‑Fi).

Printer and scanner support experience, including onsite configuration.

Strong communication and customer service skills, particularly when supporting VIP users.

Understanding of ITIL-based incident and service request management.

Good to Have

• Experience using Nexthink for endpoint analytics, device health monitoring, and proactive troubleshooting.
• Ability to interpret Nexthink insights to identify root causes and performance issues affecting end-user experience.

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Mandatory Skills: Desktop Support . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.