eCommerce Operations Representative (6 Month FTC)
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
Our predicted code SOC 7129 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely for this exact role. Classifications are algorithmic — check the occupation eligibility rules and confirm with the employer.
About the role
eCommerce Operations Representative (6 Month FTC)
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the eCommerce Operations Representative, you will support the Consumer Relations team with customer escalations across our 3 Brands: HOKA, UGG and Teva.
You will assist with processing manual refunds and creating site credits, while ensuring all are handled within the Service Level Agreement (SLA) timeframes. You will also process order cancellations requested by the warehouses and create dispute documents in order to defend chargebacks.
Your Impact:
Process manual refunds when required; set up site credits and process order cancellations requested by the warehouses
Monitor in-house systems and process entries accordingly, such as orders held for correction, escalate awaiting returns and cancelling orders
Raise invoices to collect outstanding payments from customers where the charge has failed
Support with chargeback activities and PayPal disputes
COME AS YOU ARE
We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are:
COME AS YOU ARE: You will champion inclusivity and openness to be your authentic self.
BETTER TOGETHER: You are a natural collaborator, inspiring others to foster a sense of belonging.
COMMIT TO CREATE: You are curious and open to innovation and bringing new ideas.
OWN IT: You are motivated by delivering results and support others to do the same.
DO GOOD AND DO GREAT: You inspire to do greater things, to create opportunities to better the business and our world for the future.
We would Love to Hear from People with:
Experience in customer service, logistics or fraud is welcome
Proficient in Microsoft applications, particularly in Excel & PowerPoint
Fluency in additional European languages is a plus, but not essential for this role
What We Will Give You:
27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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This description is the source posting as it read when we added it. We are not affiliated with DECKERS EUROPE LIMITED, so check their own site for the current details.
Where this offer sits in the market
SOC 7129 · UK · ONS ASHE 2025 · ~17k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at DECKERS EUROPE LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. DECKERS EUROPE LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.