Framework Support Manager

Looking for a commercial procurement framework uptake role within a growing team?

The Framework Support Manager is a senior, delivery‑focused role within the Framework Uptake Squad, reporting directly to the Head of Framework Uptake. The role plays a critical part in delivering the Framework Uptake strategy by driving increased adoption, spend, savings and value through NHS SBS frameworks across the NHS and wider public sector.

The Framework Support Manager manages a defined portfolio of frameworks, customers and opportunities, owning framework uptake pipelines and savings portfolios and converting opportunities into measurable outcomes for NHS organisations.

Acting as a trusted strategic partner, the role engages confidently with senior NHS stakeholders and works closely with NHS SBS Heads of Category and category teams to maximise framework performance and relevance. The role is central to NHS SBS’s transition to a more scalable, insight‑led and accountable model for framework growth, positioning the Framework Uptake Squad as the engine room for increased adoption, utilisation and customer value.

This is a hybrid variable role requiring travel to offices in the NW and North a couple of times a month.

What you will be doing:

Framework Uptake Delivery & Pipeline Management

• Own and deliver a robust framework uptake pipeline and savings portfolio aligned to strategy and targets set by the Head of Framework Uptake.
• Proactively identify, develop and convert opportunities into increased framework adoption, spend and savings.
• Maintain high‑quality pipeline intelligence and MI, using data and insight to prioritise opportunities, evidence performance and shape customer engagement activity.
  
  

Strategic Stakeholder Engagement & Framework Uptake Leadership

• Build and sustain senior‑level relationships across NHS trusts, ICSs and wider public sector organisations to position NHS SBS frameworks as strategic solutions

Engage confidently with executive and board‑level stakeholders, shaping discussions around value, savings, outcomes and service improvement.

Service Excellence & Customer Outcomes:

• Champion a customer‑first mindset, ensuring high‑quality experience and delivery across the framework lifecycle.
  
  

Cross-Functional Collaboration

• Work closely with Heads of Category and category teams to align market strategy, framework design and customer demand.
  
  

Commercial & Business Awareness

• Demonstrate strong commercial acumen, understanding financial drivers, savings methodologies and value propositions
  
  

What you’ll bring:

• Proven experience operating in a commercial, procurement or business development environment within the NHS or public sector is beneficial but not essential.
• Demonstrable success in managing pipelines, portfolios or accounts and converting opportunities into measurable outcomes.
• Experience engaging with senior and executive‑level stakeholders, influencing decision‑making and achieving results.
• Strong understanding of public sector procurement frameworks and their role in delivering savings and value is beneficial but not essential.
• Ability to work autonomously, managing multiple priorities in a complex, fast‑moving environment.
  
  

Employment Type: Full-time Permanent

Location: Hybrid role requiring travel to offices in the NW and North a couple of times a month.

Security Clearance Level: BPSS

Internal Recruiter: Adrian

Salary: Up to £55,000

Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.