Head of Account Management

About The Role

The Head of Account Management – EMEA/APAC is a client facing commercial leader, not a back-office manager. The role spends significant time with customers - on client calls, executive reviews and on-site meetings across the region – and uses that first hand insights to set retention and growth strategy for a distributed team of Account Managers, combining deep customer intimacy with a strategic operating mindset across culturally diverse, multi-jurisdictional markets.

Client Leadership & Executive Presence

• Spend meaningful, protected time in front of customers: renewal calls, executive business reviews, escalations and on-site visits
• Act as executive sponsor for the region's most strategic accounts, building relationships with senior client stakeholders
• Be the senior face of PEI in the region – at client meetings, industry events and market visits
• Bring first-hand client insight back into regional strategy, coverage decisions and product conversations

Regional Retention & Growth Strategy

• Own the retention strategy for EMEA and APAC, with accountability for forecast accuracy, NRR and churn mitigation
• Set a multi-year regional account strategy adapted to local market dynamics, client maturity and competitive context
• Use satisfaction signals and early-warning indicators from Client Engagement, intervening personally on at-risk accounts

Strategic Team Leadership

• Lead a geographically distributed team of Account Managers across multiple languages and jurisdictions
• Coach in the field, not just in reviews: join Account Managers on live client calls and negotiations to develop capability through example
• Implement consistent frameworks for account planning, renewal forecasting, stakeholder engagement and value delivery
• Own talent development, performance feedback and succession across the regional team

Growth Alignment & Commercial Collaboration

• Drive account plan execution that supports expansion goals and aligns with product strategy
• Coordinate with Commercial Acquisition to sequence expansion efforts and assign ownership
• Embed greenfield insight into planning conversations to support multi-product strategies

Voice of the Client & Strategic Integration

• Champion the client perspective in global account management forums and planning cycles
• Report on renewal progress, risk accounts and cross-functional dependencies with insight drawn from direct client contact
• Surface client feedback to inform product localization and market-specific development

About You

Requirements

Qualification & Experience

• Proven track record as a team leader managing geographically distributed account management teams
• Demonstrated success leading regional P&L with accountability for retention, NRR and growth
• Strong experience managing complex, multi-jurisdictional teams with cultural and linguistic diversity
• Proven ability to balance hands-on client engagement with strategic leadership responsibilities
• Experience leading through matrixed organizational structures and cross-functional collaboration
• Track record of successful client-facing role with executive-level relationship experience
• An interest in Private Markets and enthusiasm to learn more about the industry

Technical Skills

• Proficiency in account planning, forecasting and retention strategy development
• Strong analytical and data interpretation skills for retention metrics, NRR and churn analysis
• Financial acumen and P&L management experience

Personal Attributes

• Strategic thinker: ability to balance long-term market strategy with day-to-day operational excellence
• Executive presence: confidence and polish in client-facing and internal executive interactions
• Strong leadership and coaching ability: demonstrated success developing and retaining high-performing teams
• Cultural intelligence: comfort navigating diverse markets, languages and business practices
• Relationship builder: natural ability to establish trust and deep connections with clients and team members
• Results-driven: focus on delivering measurable commercial outcomes and accountability
• Resilient and adaptable: ability to lead effectively in evolving markets and ambiguous situations
• Collaborative: demonstrated ability to influence and work effectively across organizational boundaries