Head of People

Location: London (Hybrid)

Reporting to: COO

Quorso is one of retail’s most exciting SaaS scale-ups. Our intelligent management platform translates terabytes of data into smart, personalised daily actions across more than 60,000 stores worldwide. Backed by Summit Partners, we’re scaling fast and building the data foundations that will shape the future of retail performance. 

Quorso is built on talent. We hire exceptional people who are focused and passionate about driving customer value. Our team reflects that, with backgrounds spanning McKinsey, Accenture, J.P. Morgan, and other world-class organisations.

As Head of People, you'll understand what it takes to build and run a high-performance, people-driven SaaS business at the enterprise end of the market. You'll own everything from hiring and onboarding to performance, culture, and organisational design working closely with the exec team to make sure we scale in a way that's deliberate, not accidental.

This isn't a policy role. It's a builder role. You'll be defining how we hire, how we develop people, and how we operate as a team as we grow toward 100+ people and beyond.

Talent & Hiring

• Lead end-to-end hiring across all functions, with particular depth in commercial roles (AEs, CSMs, SEs, commercial ops)
• Preferred if you have experience within a consulting style organization
• Build and maintain a strong employer brand and candidate pipeline
• Own the interview process and ensure a consistently high bar

Onboarding & Enablement

• Design and run onboarding that gets people productive fast and connected to what Quorso is trying to do

Performance & Development

• Build a performance framework that's honest, lightweight, and actually used
• Create career frameworks and progression paths so people know where they stand and where they're going
• Support managers to have better conversations on performance, feedback, and growth

Culture & Engagement

• Be an owner of culture as we scale not through perks, but through how we hire, communicate, and hold each other accountable
• Run engagement rhythms that surface what's working and what isn't, and close the loop on it
• Help the leadership team stay connected to the team as the company grows

People Ops & Infrastructure

• Own comp and benefits benchmarking, ensuring we stay competitive Globally
• Build the operational infrastructure of the People function contracts, policies, tooling pragmatically and without unnecessary overhead

Must-haves

• 8–13 years of People experience, with at least 4–5 years in a senior role at a B2B SaaS company
• Owned a People function before
• Experience operating globally - especially with US experience
• Direct experience hiring commercial teams: AEs, CSMs, or equivalent
• You've scaled a team through the 50–200 person stage and know what breaks at each inflection point

Strong differentiators

• You've been the first or second senior People hire at a company before
• You've worked in or alongside vertical SaaS, enterprise software, or retail/operations technology

• Salary: Competitive, benchmarked against London SaaS market (range to be discussed based on experience)
• Equity: Provided to all employees
• Hybrid working: London-based with flexibility; we believe in time together but not presenteeism
• Holiday: 25 days + bank holidays
• Learning & development: Budget for courses, conferences, and coaching
• Further benefits to be confirmed - but you of course would have a direct say in it