Health and Social Care Coordinator

The Torbay Adult Health and Social Care Team is recruiting Health and Social Care Co-ordinators to work Monday to Friday between 8am and 6pm, with some weekend and bank holiday working. Hours and working patterns can be discussed at interview.

The role involves acting as a single point of contact for community health and social care referrals, undertaking assessments, applying Care Act eligibility criteria, identifying risks, providing advice and signposting, developing support plans, and acting as a Keyworker.

Applicants should have excellent communication and IT skills, a good understanding of the Care Act and eligibility criteria, and experience working within a health and social care setting. The ability to prioritise workloads and produce clear, accurate records and reports is essential.

Please note:

We welcome applications from candidates who do not yet hold a relevant Health and Social Care qualification. Successful applicants may be appointed to a Band 4 developmental position, with full support to achieve the required qualification and competencies. Once these requirements have been successfully completed, the post holder will progress to a Band 5 role.

Person specification

Qualifications and training

Essential

• GCSE grade C or above
• Evidence of consistent pattern of learning from education, training and experience
• To have a level 4 in health & Social Care/or on appointment to commence the qualification within the HSCC role
• Understanding of basic human needs - physical, emotional, health and social

Desirable

• NVQ/CQF in social/health care

Knowledge and experience

Essential

• Awareness of Care Act 2014 legislation

Desirable

• Customer care experience
• Evidence of risk assessment training/awareness
• Use of recognised NHS or Social Care IT packages

Specific Skills

Essential

• Recent experience working in a health or social care setting with patient contact
• Experience of multi-disciplinary working
• Proven interpersonal & Communication skills for effective working with Customers, Carers & other professionals
• Calm and polite when meeting conflicting deadlines in crisis situations
• A Self awareness of own strengths and limitations
• Able to demonstrate good coordination
• Good organising skills with the ability to use time effectively and prioritise work
• Demonstrate an ability to undertake duties with greater autonomy and accountability
• Effective working as individual but also as part of larger team
• Evidence of continued personal learning and development
• Willingness to undertake training to develop within role
• Commitment to antidiscriminatory practices and compliance with the Equal Opportunities Policy

Desirable

• Evidence of undertaking holistic assessment of person's needs, commissioning, care planning and reviewing services

About the employer

The HSCC Torquay Team respond in a timely and efficient way to the needs of our Community, by providing easy access to advice/information & support relating to Health & Social Care, including O.T., Physio, Community Nursing and Social Care enquiries and referrals for the Population of Torquay.

The team aim to deal with what they can today and only pass on work where necessary. They respond to incoming enquiries in relation to Community Health and Social Care needs, carry out social care assessments as well as identifying risk, priority and needs. The team co-ordinate hospital discharges for patients and the Intermediate Care caseload. The team work on a rota basis 7 days a week.

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Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.