Healthcare Assistant

Are you looking for a new challenge, working in a fast-paced environment? If so, this could be the role for you! Being responsible for providing an effective service for all visitors presenting in the Minor Injuries Unit (MIU) at Evesham Community Hospital. You will be the first point of contact for our patients. You will be responsible for providing a professional, efficient, and courteous reception service, both in person and over the phone, while always ensuring patient confidentiality.

The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high-quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.

To contribute to the delivery of a high quality MIU across the Trust and Community.

The position is for a Healthcare Support Worker, 23 hour post to cover long days/weekends on a rota basis.

Please note the Trust will not routinely provide sponsorship to work for this role. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Main duties of the job

The post holder is part of a multidisciplinary team delivering care to patients. Support and supervision is provided by a Registered Nurse. This role will be expected to carry out a range of patient care tasks and duties to enable the team to provide an effective and efficient service.

To achieve this the post holder will be expected to:

Competently perform the necessary aspects of care for patients.

Ensure effective delivery of care is provided to patients and that an acceptable standard is maintained.

Follow all policies and provide a safe and person-centred environment for patients.

Participate in personal and practice development activities to maintain standards of care.

Person specification

Experience

Essential

• Experience of working in a care environment.

Desirable

• Manual handling of patients, using lifting aids.

Qualifications

Essential

• Vocational qualification level 3 or equivalent / level 2 qualification in care and willing to undertake relevant level 3 qualification upon appointment or equivalent qualification or experience.
• Care Certificate or expected to gain within 12 weeks of commencing in
• Trust.
• Willing and able to undertake Safety Intervention training.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills and Abilities

Essential

• Ability to provide limited delegated clinical duties to patients e.g. patient observations.
• Ability to challenge poor behaviour.
• Role model good behaviour.
• Ability to communicate clearly in English in both verbal and written forms.
• Ensure that own actions support equality, diversity, rights and quality.
• Treat patients with dignity and respect.
• Be able to take an active role to be a link person for specific tasks i.e. IPC and to carry out audits, meetings, feedback to the team as required.
• A positive attitude and able to act on feedback.
• Ability to praise and be supportive to others.
• Ability to follow instructions and feedback to senior staff.
• Ability to work a part of a team as well as on own initiative.
• Ability to work with minimal supervision.
• Able to provide supervision i.e. for HCA or T level students.

Maintain confidentiality at all times.

Additional Criteria

Essential

• I understand that the Trust will not routinely provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Knowledge

Essential

• Knowledge of care related procedures, clinical observations, and relevant legislation.
• Can demonstrate an understanding of how to promote independence and facilitate learning in others.
• Basic IT skills.

Desirable

• Ability to demonstrate knowledge of MHA and MCA issues.
• Ability to demonstrate knowledge of areas relating to role setting (i.e. Mental Health, Learning Disability, Autism, Epilepsy).
• Knowledge of relevant Acts relating to the role (i.e. Care Act, Children Act).

About the employer

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;