Healthcare Support Worker (Urgent Care)

We are seeking experienced healthcare support workers as part of our urgent care team. Successful applicants will work in the community visiting patients who are under the care of our urgent community response service or virtual ward. Supported by registered clinicians and our senior clinician, you will work using your own initiative. The role includes visiting patients in their own homes to undertake observations, venupuncture, wound reviews and other assessments. In addition to working within the community, part of the role is office-based contacting patients on remote monitoring and coordinating observation submissions.

We care for patients across Cambridgeshire and Peterborough and driving is an essential part of this role. Business level insurance cover is required.

Job description

1. Working as part of a team visit patients at home

2. Assist in delivering a high standard of holistic care to these patients, promoting their equality and dignity at all times.

3. Maintain confidentiality and be polite at all times.

4. Communicate effectively with other members of the team to ensure all appointments are coordinated efficiently.

5. Assist with the preparation, cleanliness and tidiness of all equipment. Complete equipment audits monthly.

6. To ensure professional interactions with patients in person and on the telephone.

7. Accurately enter patient details on all digital systems.

8. Supporting and adhering to chaperone policies.

9. Support review of patients by performing and reporting on clinical observation of a patients temperature, pulse, respiration rate and blood pressure.

10. Obtain measurement of a patients height and weight and perform urinalysis if required.

11. Obtain swabs, blood samples, skin scrapings, nail clippings, urine, stool and sputum specimens as requested.

12. Give formal verbal and/or written advice to patients and/or their carers within remit.

13. Liaise closely with the registered colleagues and ancillary staff to ensure the service operates efficiently.

14. Support registered professionals with clinical activities.

15. Report any problems, accidents or incidents to the practitioner in charge and adhere to organisational policy and procedures.

16. Ensure stock levels and equipment are maintained, and exercise care and economy in the use of supplies and equipment.

17. Routine checking of resuscitation and other equipment.

18. Ensure maintenance of good relationships within the department and other areas of the organisation.

19. To attend in service training as required.

20. Support remote monitoring by utilising the dashboard, submitting and reviewing information and calling patients.

Educational:

1. Undertake and complete relevant competency packages.

2. Highlight additional training requirements relevant to your role, and identify when mandatory training due for up-dates.

3. Participate in own appraisal and review process.

4. Keep up to date with current changes in practice sharing the knowledge within the team.

All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records.

All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy.

This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

Person specification

Experience

Essential

• 1.Proven clinical practice within an acute/urgent care setting as a HCSW

Qualifications

Essential

• Literacy and Numeracy (level 2) or equivalent e.g. Maths/English GCSE grade C or above/willing to work towards and achieve within 6 months of commencing

Desirable

• 1.Diploma Level 2/3 in Care/Health or other relevant qualification

Skills

Essential

• 1.Baseline observations
• 2.Phlebotomy
• 3.Excellent communication skills: interpersonal, written and verbal
• 4.Confidence to adapt to an evolving and changing service.
• 5.Well-developed IT skills
• 6.Good organisational skills with the ability to prioritise a demanding workload in order to provide quality care to patient

About the employer

Our vision:

To provide our patients with high quality, sustainable healthcare that supports them to stay well and at home for as long as possible.

We are an ambitious at scale primary care organisation with a passion for integration and innovation.

We provide: