Helpdesk Administrator
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
Our predicted code SOC 3132 (94% match) is an eligible occupation, with a going rate of £41,700, and Skanska is a licensed sponsor. That is our reading of the published rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
Full-Time | 40 Hours per Week
At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.
Skanska Building Services are a leader in facilities management, trusted by top-tier clients across critical sectors. We are currently looking for a Helpdesk Administrator to join our team full-time at the Ministry of Defence Main Building in Westminster.
As a part of the Helpdesk team, you will proactively manage reactive and planned tasks through the CAFM system, undertake general administration and telephone duties. This key post will also see you produce maintenance related documents, reports and proposals, as well as generate work orders, data inputting of completed work orders, time sheets and service reports
As a Helpdesk Administrator, You Will
- To provide day to day support of the helpdesk through the CAFM system to ensure we meet our contractual obligations.
- To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
- To update reactive and PPM task Orders in the CAFM system and ensure work record sheets and certificates are uploaded with contractual requirements.
- To proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate)
- To assist with the generation of detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
- To monitor outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.
- To provide exemplar customer service to all internal and external stakeholders.
- To provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions H&S, Maintenance, Projects, Finance, Quality and Compliance.
- Have experience working in a role requiring high volume data input.
- Be a Team Player
- Proven experience of working in a high pressure customer service role.
- Good organisational skills
- Communicate clearly
- Experience of working in a Facilities Management Helpdesk with knowledge of CAFM systems (desirable)
- 24/7 digital GP service for you and your family
- Financial wellbeing and employee assistance
- Professional development
- Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
Flexible working
Where possible, we offer a range of flexible working options,
This description is the source posting as it read when we added it. We are not affiliated with Skanska, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at SkanskaAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Skanska holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.