Information Technology Support Specialist

Who We Are?

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner

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What we are looking for?

We are seeking a professional and experienced On-Site IT Support Specialist to provide hands-on technical assistance and coordination. This role requires a candidate with strong technical acumen, excellent communication skills, and the ability to operate effectively in a corporate environment supporting executive users.

In addition to providing local support, the individual will act as a regional coordinator for IT support staff across Europe, helping to establish procedures, streamline operations, and contribute to automation initiatives.

Key Responsibilities

• Provide on-site IT support (hands & feet) to end users, including executives.
• Act as the point of contact and coordinator for IT support teams across European offices, ensuring consistent standards and practices.
• Support the Customer Success Management (CSM) team by handling operational tasks and reducing workload.
• Collaborate with internal teams to analyse support tickets, identify trends, and support automation opportunities.
• Assist in maintaining IT infrastructure, including basic networking

Required Skills & experience:

• 4–6 years of experience in IT Helpdesk / Technical Support roles
• Proven experience in IT support or technical operations within a corporate environment, preferably supporting executives.
• Strong communication and interpersonal skills, with the ability to interact confidently at all levels of the organization.
• Knowledge of IT infrastructure, end-user support, networking fundamentals, and basic cybersecurity practices.
• Experience coordinating across multiple teams and locations is a strong plus.
• Analytical mindset with the ability to assess support tickets and suggest improvements.

Our X-Factor

• Work ethic: You are a consummate professional.
• Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
• Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact: You are a critical thinker with an emphasis on creativity and innovation.
• Passion: You have the drive to succeed paired with a continuous hunger to learn.
• Leadership: You are trusted, empathetic, accountable, and empower others around you.