Information Technology Support Technician
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (95% match) is an eligible occupation, with a going rate of £41,700, and Stifel Financial Corp. is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
The role of the IT Support Technician is to ensure the stable operation of the in-house computer equipment. This includes planning, installing, configuring, maintaining, supporting and optimising computer, telephony and printer hardware and software. The job holder will work with end users to troubleshoot and resolve incidents in a timely and accurate fashion, respond to service requests and to provide training where required.
The role is subject to the Conduct Rules set by the FCA. You are required to familiarise yourself, and comply, with the Conduct Rules and complete any ongoing training and competence requirements as set by the FCA and SNEL.
Tasks and Responsibilities
- Answering calls from users and creating tickets in the helpdesk ticket system
- Install, configure, maintain, and troubleshoot PC, laptops, telephones and mobile devices
- Install and configure network and local printers
- Management and administration of MS Windows and Apple IOS operating systems and any associated software
- Interact with vendors to maintain and support their products and services
- Ensure connectivity of all workstations to the required internal and external IT services
- Participate in physical installations, moves and changes of IT equipment as required
- Monitor computer performance and provide performance statistics and reports
- Recommend, schedule, and perform improvements, upgrades, and repairs
- Participate in the periodic upgrade and replacement of desktops, laptops, telephones, mobile phones, printers and other related equipment
- Maintain and follow internal processes
- Create and maintain desktop related documentation
Requirements
- Strong knowledge and experience of supporting Windows 11 PC operating systems
- Knowledge of the MS Office 2016 & Microsoft 365 suite of programs – Word, Excel, PowerPoint, Teams, OneDrive etc.
- Experience of Active Directory and MS Entra user administration. Including account creation, security groups, distribution groups, OU structures, GPO inheritance and use of MIM
Required Skills/ Attributes
- Proven analytical and problem-solving abilities
- Strong customer service orientation
- Experience working in a helpdesk or technical service-desk environment
- Familiarity with ITIL Service Management concepts is preferred
- Experience working in a team-oriented, collaborative environment
- Be able and willing to work in one of several support schedules
- Should be reachable after work hours in cases of emergency or incidents of technical disaster recovery.
- Experience of working in a financial services environment is preferable
This description is the source posting as it read when we added it. We are not affiliated with Stifel Financial Corp., so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Stifel Financial Corp.About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Stifel Financial Corp. holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.