L2 Support Engineer
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we classified this role with low confidence (51% match). If the code is right — and AGS is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
**PE Firm - L2 Support Engineer (Mac & Windows) - Contract (ongoing) - Immediate Start**
Client
- A leading European private equity firm specialising in software and technology-enabled businesses. The firm invests in high-growth companies across enterprise software, fintech, legal technology and cybersecurity.
The Role
- The Level 2 Support Engineer will join our clients London-based transatlantic service desk, supporting its mixed Windows and macOS environment. The position will act as the escalation point between first-line support, senior systems engineers and an external Mac support partner. The role is heavily weighted towards macOS and requires practical Jamf experience.
Responsibilities + Requirements
- Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation
- Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance
- Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID
- Troubleshoot hardware, software, access and connectivity issues across both operating systems
- Candidates should bring 3+ years’ enterprise IT support experience, strong macOS knowledge, hands-on Jamf expertise and working knowledge of Windows and Microsoft 365. Networking fundamentals covering TCP/IP, DNS, DHCP and VPN are required. Financial-services experience and Jamf or Microsoft certs are advantageous.
Location
- London
Start Date
- Immediate
This description is the source posting as it read when we added it. We are not affiliated with AGS, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
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Does this job guarantee visa sponsorship?
Not necessarily. AGS holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.