Learning and Development Coordinator

The Learning and Development Coordinator (Grow Assistant) plays a central role in ensuring a modern, high‑quality learning experience across JCDecaux. This role blends learning operations, digital content creation, data insights, and platform ownership to ensure our colleagues have access to the right learning, at the right time, in the right way.

You will be the engine behind our Grow team — ensuring our systems, content, communications, and data work seamlessly to support capability development, leadership growth, and our wider People strategy.

This is a brilliant opportunity for someone who loves learning, technology, creativity, and continuous improvement.

This role reports to the Head of Grow

What you'll be doing...

Learning Experience & Operations

• Own the end‑to‑end learner experience across the Grow platform (Workday Learning/Go1).
• Manage course setup, pathways, enrolments, reporting, and troubleshooting.
• Coordinate logistics for courses, programmes, workshops, and events.
• Support the Grow Partners with development delivery and operational excellence.
• Work with the internal communications team to manage learning communications, including newsletters, updates, and campaigns.
• Act as the first point of contact for Grow/learning queries.

Digital Learning Creation & Curation

• Design and build digital learning assets (micro‑learning, videos, guides, toolkits).
• Use AI tools to accelerate content creation and improve quality.
• Curate high‑quality external content t(via our Go1 LMS) to support capability pathways.
• Work with the Head of Grow and subject matter experts to translate knowledge into engaging learning.
• Support the development of blended learning experiences.

Data, Insights & Reporting

• Own learning analytics and dashboards for the Grow team and wider business.
• Provide insights on engagement, completion, impact, and trends.
• Use data to identify learning needs, gaps, and opportunities.
• Support evaluation of programmes using qualitative and quantitative data.
• Present insights in a clear, compelling way to stakeholders.

Platform Ownership & Continuous Improvement

• Act as the system owner for the Grow platform (Workday Learning/Go1) ensuring it is optimised and user‑friendly.
• Work with IT and external providers to resolve issues and implement improvements.
• Drive automation and efficiency through digital tools and AI.
• Identify opportunities to streamline processes and reduce manual admin.
• Ensure compliance with data protection and learning governance standards.

Collaboration & Stakeholder Support

• Partner with Grow colleagues as well as colleagues across the business to deliver high‑impact programmes.
• Support leaders and colleagues in navigating learning tools and resources.
• Build strong relationships across the People Team, IT, and departments.
• Champion a culture of continuous learning and digital adoption.

A little bit about you...

Essential

• Excellent attention to detail and ability to manage multiple tasks.
• Confident communicator with strong written and verbal skills.
• Analytical mindset with experience using data to generate insights.
• Strong organisational skills.

Desirable

• Experience working in L&D, HR, digital learning, or a related field.
• Strong digital skills, with confidence using LMS platforms.
• Experience with learning analytics or dashboard tools (e.g., Power BI).

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A little bit more about us...

• We believe in building a diverse and inclusive culture and positive employee experience.
• We are One Team, more than just ourselves.
• We are customer first, we understand, and help solve our customers’ problems.
• We Test & Learn, we are empowered to learn and grow, unafraid of change.
• We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process….

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.