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Manager, Customer Solutions Management, Public Sector (UK, Germany and International Organisations)
Amazon Web Services (AWS)Manchester, England, United Kingdom
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2493 is an eligible occupation, but we classified this role with low confidence (29% match). If the code is right — and Amazon Web Services (AWS) is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Description
UKGI CSMs are responsible for helping public sector organisations realise their business in the cloud. As leader of the UKGI CSMs, you will lead a team of Customer Solutions Managers responsible for guiding and supporting AWS customers along their multi-year cloud journey - accelerating migration delivery, driving modernisation, enabling GenAI adoption, and ensuring customers realise measurable business outcomes from their AWS investments.
The UKGI CSM team supports customers from commitment to execution. CSMs support large-scale migrations, partner-attached delivery, and strategic account engagement - working backwards from customer objectives to accelerate long-term cloud adoption and realise revenue. The team operates at the intersection of sales, delivery and technical enablement, coordinating across account teams, partners, professional services, and service engineering to deliver outcomes for customers at scale.
You will recruit, develop, and lead a team of technically capable CSMs across Europe who are obsessed with customer success. Working with your team and cross-functional partners across AWS, you will drive strategy, accelerate customers' cloud adoption, and define and then deliver against revenue realisation goals. You and your team are accountable for successfully delivering customer migrations, modernisation initiatives, and GenAI/Data outcomes.
In this role, you will be technically credible in your own right - ready to dive deep into workload adoption patterns and customer architectures - while also effective in shaping the customer journey through others. You must enjoy learning and introducing new concepts to help colleagues and customers embrace and adopt new technology. You will coach your team on executive engagement, programme delivery, migration acceleration, and business case development. You will need to be adept at interacting, communicating and partnering with other parts of AWS, as well as representing your team at a senior level internally and externally.
Supporting a broad portfolio of UKGI customers, you will establish mechanisms to inspect customer health and programme delivery at scale, optimise CSM coverage through data-driven resource allocation, and build sector-specific delivery frameworks that enable proactive intervention before issues impact revenue or customer outcomes.
Key job responsibilities
As a key member of the UKGI AI, Emerging Tech & Customer Acceleration team, you will:
UKGI CSMs are responsible for helping public sector organisations realise their business in the cloud. As leader of the UKGI CSMs, you will lead a team of Customer Solutions Managers responsible for guiding and supporting AWS customers along their multi-year cloud journey - accelerating migration delivery, driving modernisation, enabling GenAI adoption, and ensuring customers realise measurable business outcomes from their AWS investments.
The UKGI CSM team supports customers from commitment to execution. CSMs support large-scale migrations, partner-attached delivery, and strategic account engagement - working backwards from customer objectives to accelerate long-term cloud adoption and realise revenue. The team operates at the intersection of sales, delivery and technical enablement, coordinating across account teams, partners, professional services, and service engineering to deliver outcomes for customers at scale.
You will recruit, develop, and lead a team of technically capable CSMs across Europe who are obsessed with customer success. Working with your team and cross-functional partners across AWS, you will drive strategy, accelerate customers' cloud adoption, and define and then deliver against revenue realisation goals. You and your team are accountable for successfully delivering customer migrations, modernisation initiatives, and GenAI/Data outcomes.
In this role, you will be technically credible in your own right - ready to dive deep into workload adoption patterns and customer architectures - while also effective in shaping the customer journey through others. You must enjoy learning and introducing new concepts to help colleagues and customers embrace and adopt new technology. You will coach your team on executive engagement, programme delivery, migration acceleration, and business case development. You will need to be adept at interacting, communicating and partnering with other parts of AWS, as well as representing your team at a senior level internally and externally.
Supporting a broad portfolio of UKGI customers, you will establish mechanisms to inspect customer health and programme delivery at scale, optimise CSM coverage through data-driven resource allocation, and build sector-specific delivery frameworks that enable proactive intervention before issues impact revenue or customer outcomes.
Key job responsibilities
As a key member of the UKGI AI, Emerging Tech & Customer Acceleration team, you will:
- Ensure success and growth in your customers' cloud and AI journeys.
Your morning starts reviewing migration delivery dashboards - checking which customers hit migrations kicked off this week, which are at risk, and where to redirect capacity. By mid-morning you're in a 1:1 coaching a CSM on their executive engagement strategy for a stalled modernisation programme.
After lunch you join a business review for one of the sales verticals, presenting CSM health data, escalating risks in delivery and recommending where to double down. Late afternoon you're interviewing a candidate for a new CSM, then closing the day unblocking a partner-attached migration that needs cross-team coordination to hit its go-live date.
Basic Qualifications
- Experience in a senior customer-facing role
- Experience demonstrating technical breadth in AWS and/or cloud fundamentals
- Experience in project management, delivery and/or program management
- Experience directly managing teams
- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Bachelor's degree
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Experience with cross functional project or program delivery
- Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - AWS EMEA SARL (UK Branch)
Job ID: A10489870
This description is the source posting as it read when we added it. We are not affiliated with Amazon Web Services (AWS), so check their own site for the current details.
Where this offer sits in the market
SOC 2493 · UK · ONS ASHE 2025 · ~33k in sampleP25 £31kP75 £48k
£28kmedian £38kgoing rate £42k£48k
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Does this job guarantee visa sponsorship?
Not necessarily. Amazon Web Services (AWS) holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2493 going rate of £41,700. New-entrant and shortage discounts can lower it.