Marketing Intelligence Executive

The Role

Are you a proficient, effective communicator with a passion for high quality customer service and gathering valuable audience insights?

This is an exciting opportunity to join the Law Society as a Marketing Intelligence Executive in our busy Member Communications and Marketing team. You will play a key role in managing delivery of customer acquisition and retention activity through all interactions - including events, telephone calls, and written communications - capturing insights from the Law Society's professional community and providing them with a high level of customer service, as a front-line touch point for our membership.

Joining a new team, you'll help grow our marketing intelligence and insights work, communicating the value and benefits of the Law Society's offer to solicitors, partners, customers and wider stakeholders across the legal profession, as well as securing income for a range of products and services.

You will understand the importance of key customer touchpoints, demonstrate effective communications and proactive relationships building, collaborating with colleagues at all levels across the organisation.

Adaptable to changing priorities, you'll build a deep understanding of our audiences and how they interact with our products and services, by capturing customer feedback and insights to create high quality, accurate and consistent reporting that helps inform wider activities and projects.

You will liaise with key internal stakeholders including our membership operations, membership engagement, communications, events, and support centre teams driving effective collaborations that meet customer needs.

This is an excellent opportunity to directly interact with our members, using effective interpersonal skills to make a difference for solicitors across England and Wales.

What we're looking for

• Experience of working in a membership, marketing or events environment
• Proficiency in using systems and data-handling tools, such as CRM, tracking tools and Excel based reporting, and Microsoft 365 software (or equivalent)

We're looking for a proactive and personable communicator who combines strong organisational skills with quality customer services. You'll be someone who can translate customer feedback and insight into well informed marketing reports, while managing multiple priorities and deadlines with confidence.

A natural collaborator, you'll build strong relationships across teams and bring excellent communication skills, attention to detail, and a commitment to delivering high-quality work. Above all, you'll be a self-starter who takes initiative, embraces feedback, and thrives in a fast-paced environment where you can make a real impact.

What's in it for you

You'll be part of a high performing marketing team where you'll proactively deliver all aspects of the role to a high standard, successfully managing your work and priorities to ensure professional and quality customer support is provided to a range of audiences.

You'll be joining a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

We offer hybrid working (minimum 2 days a week working on site), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

First round interviews will take place on 2-4 September 2026 via Teams. Second interviews will be in person on 7-10 September 2026.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.