Operations Coordinator

What you'll be doing...

Job control and fault management

- Monitor, review and action relevant activity faults and incidents raised via operations systems, ensuring information is complete and accurate. 

- Triage and prioritise work based on safety, service impact, contractual commitments and operational priorities. 

- Create, assign and update jobs for maintenance, electrical, cleaning, posting and inspections, allocating the right resource (internal teams or contractors) and ensuring access requirements are in place. 

- Track jobs through to completion, chasing updates where required and escalating issues that put SLAs, safety or customer commitments at risk.

Work orders, purchasing and permits

- Raise and maintain work orders, notifications and purchase requisitions in SAP in line with agreed processes and financial controls. 

- Ensure correct coding of jobs and spend (asset, task type, cost centre, contract, region) to support accurate reporting and cost recovery. 

- Coordinate permits and associated documentation (e.g. access permissions, electrical isolations) required for field work, ensuring approval is obtained before work is carried out. 

- Support limited depot‑related purchasing activity where agreed, maintaining clear records and approvals.

Data quality, systems and reporting support

- Keep job, asset and status information up to date across systems to maintain a reliable operational and audit trail. 

- Follow agreed data standards and naming conventions and correct obvious data errors at source. 

- Run simple operational reports and views (e.g. open jobs, overdue work, repeat faults) to support performance reviews. 

- Flag recurring data or system issues to the Systems & Performance team for root‑cause analysis and improvement.

Stakeholder liaison and customer service

- Provide clear, timely updates to regional operations teams, Logistics, Campaign Management, suppliers and other internal stakeholders on job status, risks and next steps. 

- Respond to queries via email, phone and ticketing systems, resolving straightforward issues and directing more complex questions to the appropriate Manager or Analyst. 

- Maintain professional, service‑oriented relationships with field operatives and contractors, supporting them with accurate information so they can complete work first time.

Continuous improvement

- Participate actively in meetings sharing workload updates, risks and improvement ideas. 

- Contribute to the development and refinement of standard operating procedures, guidance notes and training materials for coordination processes. 

- Identify opportunities to simplify workflows, reduce rework and improve data quality, working with the Operations Service Delivery Manager and Systems & Performance colleagues to test and embed changes. 

A little bit about you...

- Experience in an operational coordination, scheduling, customer service or similar role in a busy, process‑driven environment. 

- Confident using multiple systems (e.g. ERP such as SAP, work management / fault portals, email and Excel), with the ability to learn new tools quickly. 

- Strong organisational skills and attention to detail; able to manage a high volume of incoming work, prioritise effectively and follow through to completion. 

- Clear, professional communicator – both written and verbal – comfortable dealing with regional teams, field staff, suppliers and other departments. 

- Calm and solution‑focused under pressure, with a proactive approach to spotting issues and taking ownership of follow‑up. 

- Willingness to work collaboratively as part of a Manchester‑based team, making full use of the two common office days for coordination, problem‑solving and learning. 

A little bit more about us...
 

• We believe in building a diverse and inclusive culture and positive employee experience. 

• We are One Team, more than just ourselves.

• We are customer first, we understand, and help solve our customers’ problems.

• We Test & Learn, we are empowered to learn and grow, unafraid of change.

• We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process….

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.