PALS Support Hub Assistant
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 4159 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
About the role
Are you passionate about helping people and making a real difference to patient experience? We are looking for a compassionate, organised and customer-focused PALS Support Hub Assistant to join our Experience of Care Team.
As one of the first points of contact for patients, carers, families, staff and members of the public, you will play a key role in providing advice, information and signposting relating to services provided by Hampshire and Isle of Wight Healthcare NHS Foundation Trust. You will listen to feedback, concerns and suggestions, ensuring that people feel heard, supported and valued.
Working within the PALS Support Hub, you will triage and log enquiries, support the early resolution of concerns, maintain accurate records and provide administrative support to the PALS and Complaints Service. You will communicate with a wide range of people, including those who may be distressed, vulnerable or experiencing challenging circumstances, requiring empathy, professionalism and excellent communication skills.
We are looking for someone with strong administrative skills, attention to detail and the ability to manage a varied workload within a busy environment. Experience of working in a customer-focused setting and confidence using Microsoft Office systems are essential.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application
Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person specification
Qualifications
Essential
- GCSE English and Maths level 4/C or above, or a good standard of general education
- RSA 3 Typing or Equivalent
- Business and Admin NVQ Level 3 equivalent
Desirable
- N/A
Experience
Essential
- Experience and competency in various types of administrative work
- Experience of maintaining filing systems and collating information
- Experience of working in a customer-focused environment.
- Experience of working in a constantly changing environment without direct supervision
Desirable
- Experience of working within the NHS
- Experience in the administration of service concerns or complaints
Additional Criteria
Essential
- The post holder will be accessible, responsive and empathetic to all those who contact the Service. They will have a strong understanding of the needs, challenges and aspirations of service users, carers and the public who use our services.
About the employer
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
This description is the source posting as it read when we added it. We are not affiliated with Hampshire and Isle of Wight Healthcare NHS Foundation Trust, so check their own site for the current details.
Where this offer sits in the market
SOC 4159 · UK · ONS ASHE 2025 · ~400k in sampleSimilar sponsored roles
See all jobsAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Hampshire and Isle of Wight Healthcare NHS Foundation Trust holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.