Premium Services Manager
Added 26 Jul · still live
Not disclosed
Salary
Not disclosed by employer
£52,900
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 1136 is an eligible occupation, but we are only 45% sure that is the right code. dnata is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
About the role
- Sydney Airport location
- Free Parking provided
Do you possess proven people management skills and an acute attention to detail?
We have an exciting opportunity for you to join our team as the Premium Services Manager, overseeing the dnata's marhaba meet and greet services and lounge offering.
In this senior role, you will develop and lead the growth strategy for the marhaba Lounge service nationally, along with being the accountable leader for the department. Based out of Sydney, you will collaborate with a team to provide exceptional customer care in a genuine and heartfelt manner to our customers.
In conjunction with delivering growth for the Marhaba brand you will be responsible for providing a second-to-none experience to our premium passengers who use the lounge. You will offer coaching and feedback to elevate service style standards that define our premium brand and ensure the exclusivity of the service promise to our premium guests while meeting the needs of all lounge guests and exercising discretion to address guest needs within operational budgets.
Primary Duties and Responsibilities:
- Develop and deliver the growth strategy for the Marhaba meet & greet and lounge service nationally.
- Develop and implement expansion strategies and deliver revenue growth to the marhaba brand.
- Maintain the highest standards of food quality and presentation across food production and menu-based catering.
- Develop and implement long-term strategies for the culinary and food service departments in alignment with dnata’s goals and objectives.
- Stay up to date on culinary trends, techniques, and innovations to continually evolve the food offerings and maintain a competitive edge.
- Collaborate with the Chefs and culinary teams to design menus that cater to diverse customer preferences, dietary restrictions and seasonal offerings.
- Experience in looking after high valued guests under varied situations and circumstances.
- 5-star - Food & Beverage experience.
- 10 years managerial experience and solid culinary experience in a high-end premium dining environment.
- Diploma/Degree in Food & Beverage, Travel, Tourism or Hospitality Management. (AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
- Strong understanding of HACCP, food safety, allergen management and infection control.
- Business development skills.
- High level interpersonal skills.
- Demonstrated leadership skills.
- Demonstrated problem-solving skills, resilience, and adaptability.
- Demonstrated effective communication skills – written and verbal.
- A genuine and proven desire to assist internal and external stakeholders.
- Knowledge of Guest Service Standards and Customer Service experience.
- Vendor Management or Sales experience.
- Demonstrated understanding of working through and managing change.
This description is the source posting as it read when we added it. We are not affiliated with dnata, so check their own site for the current details.
Where this offer sits in the market
SOC 1136 · UK · ONS ASHE 2025 · ~170k in sampleP25 £45kP75 £77k
£33kmedian £59kgoing rate £53k£99k
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at dnataAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. dnata holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1136 going rate of £52,900. New-entrant and shortage discounts can lower it.