Product Support Specialist Telemetry, Cloud & Coffee Systems
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we classified this role with low confidence (46% match). If the code is right — and Midas is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Product Support Specialist Telemetry, Cloud & Coffee Systems Office based/Client Visits
Location: Wolverhampton, Dudley, Kidderminster, Kingswinford, Walsall
Salary: £33k - £37k DOE, 25 days holiday, plus BH, pension MUST BE ABLE TO DRIVE
The Company
An established global manufacturer of premium coffee and vending equipment is seeking a Product Support Specialist to support its growing network of distributors across the UK and Ireland.
This is a specialist role focused on connected coffee machines, telemetry, and cloud-based diagnosticsideal for someone who combines hands-on coffee machine experience with strong IT and data capability.
The Role
You will act as the primary technical contact for distributors, supporting connected equipment through remote diagnostics, cloud platforms, and telemetry systems.
This is not a purely field service roleyoull be using machine data, push/pull communication, and cloud systems to identify faults, improve performance, and reduce downtime.
Key Responsibilities
- Provide expert remote support for connected coffee machines
- Diagnose faults using cloud-based telemetry platforms
- Work with push & pull data technologies to analyse machine performance
- Support distributors with technical issues, system setup, and optimisation
- Translate machine data into clear actions for engineers and customers
- Deliver training on telemetry systems and remote diagnostics tools
- Log and manage cases via CRM/helpdesk systems
Essential Requirements (Non-Negotiable)
- Proven experience with professional coffee machines (diagnostics/repair/support)
- Experience working with cloud platforms and connected/IoT systems
Why Apply?
- Work with cutting-edge connected coffee technology
- Be part of a data-driven, cloud-focused technical team
- Combine engineering and IT skills in a specialist role
- Join a stable, globally backed business with strong growth
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This description is the source posting as it read when we added it. We are not affiliated with Midas, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
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Browse more sponsored jobs at MidasAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Midas holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.