Quality Analyst - Financial Crimes

What You Will Do

In this position, you will support high-quality fraud and AML financial crime monitoring by reviewing cases across both disciplines, identifying deviations, and strengthening investigative accuracy across operations. You will act as a key contributor in the first line of defense, assessing investigator decisions and adherence to procedures while delivering data-driven insights to Compliance and Operations teams about the overall program. By identifying quality gaps across fraud and AML workflows, you will help drive continuous improvement, standardisation, and operational excellence. You will also contribute to training enablement by providing structured feedback and actionable insights that enhance end-to-end financial crime process quality. You'll work in a tech-forward environment that's increasingly leaning on data and AI-assisted tooling to sharpen case review — there's plenty of room to bring in better ways of working if you're the type who enjoys that.

Who You Are

• Own your outcomes — you see a finding through to resolution rather than just flagging it and moving on.
• Team-first transparency — you share findings and credit openly rather than working in a silo; you help colleagues do their best work.
• Courage and accountability — you are willing to voice a dissenting view or flag your own mistake, even when it's uncomfortable; you treat being wrong as an opportunity, not a threat.
• You challenge the status quo — you are comfortable questioning an existing process, checklist, teammate, or lead's decision when something looks off. You argue a position hard when you have one, then fully execute once a decision is made instead of relitigating it.
  
  

The Experience You Bring

• 5+ years with direct, hands-on experience investigating cases across KYC, Fraud, and AML — including onboarding, due diligence, alert handling, case investigations, and SAR writing/filing (the more jurisdictions, the better).

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.