Quality and Assurance Manager

Kara Healthcare is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserves choice, dignity, and independence.

Our main focus is to create a friendly, safe, and warm environment for everyone in our homes. Tailored care plans and 24-hour personal support for each resident help us achieve this. We offer a wide variety of care options from short and long-term residential to person-centred nursing care.

Kara Healthcare are continuously looking to recruit talented individuals to join our caring, enthusiastic, and supportive team. Everyone here has a fundamental part to play in our continued success and growth. Follow our CEO Nitesh Somani or Kara Healthcare LinkedIn to find out more about us.

Job Overview:

The Quality and Compliance Manager is responsible for leading quality assurance, regulatory compliance, and governance across a portfolio of care homes. The role ensures services consistently meet Care Quality Commission (CQC) standards, legislative requirements, and organisational policies while promoting a culture of continuous improvement and high-quality, person-centred care.

Responsibilities:

• Lead quality assurance within the homes, regulatory audits, and spot checks across the homes
• Develop, maintain, and improve policies, procedures, and risk management systems in line with CQC (England)
• Conduct internal audits, investigate incidents and non‑compliance events, driving best practices
• Support homes to remain compliant with up to date guidance
• Remote monitoring of digital systems and driving quality across the group
• Mentor and support Home Managers to foster a culture of continuous quality improvement
• Prepare management information and monthly quality performance reports

Experience & Qualifications Required

• Proven experience in a compliance role, preferably within the Health and Social Care sector.
• Minimum of 5 years’ experience in social care or health care quality/compliance, including at least 1 year in a managerial role.
• Proven knowledge and understanding of Care Quality Commission (CQC) standards and associated legal and regulatory frameworks.
• Experience managing quality assurance processes, audits, compliance monitoring, and risk-based problem solving.
• Experience managing multiple sites and responding to external inspections and quality frameworks.
• Experience working within residential and nursing homes, learning disability, and dementia care environments.
• Experience delivering staff training, coaching, and supporting continuous improvement initiatives.
• Experience engaging with internal and external stakeholders at all levels.

Desirable Skills & Attributes

• Exceptional organisational skills with strong attention to detail.
• Excellent written and verbal communication skills, with the ability to influence and engage stakeholders effectively.
• Strong leadership skills with the ability to motivate, coach, and support teams.
• A proactive approach to identifying issues, solving problems, and driving improvements.
• Ability to work independently while also contributing effectively as part of a wider team.
• Strong auditing skills and the ability to analyse information, identify risks, and implement improvements.
• A respectful, courteous, and compassionate approach, with a willingness to support both care and non-care duties where required.

What We Offer:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for professional growth and development
• A collaborative and innovative work environment the chance to make a meaningful impact in the healthcare sector.