Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Purpose of Job 

This role will be divided between delivering reporting for regulatory requirements and providing service desk support for users in EMEA  

The role will support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement 

To provide efficient and courteous service desk and desktop support of tier 1 customers in all aspects of end user computing. Working in a team of 5, covering shifts between 7am and 6:30pm Monday to Friday, the role demands a high level of customer focus, readily picking up problem ownership and working tenaciously until the problem is resolved.  

Maintainance and creation of application support documentation and project execution across a range of front office and business support application suites. 

In addition to providing day-to-day service desk and desktop support, the individual is expected to undertake project work, including: 

Product evaluations and recommendations 

Assist in the development of technical standards and operating procedures  

Provide assistance to Senior Support Analysts 

Application upgrades and deployments 

Service Now provisioning 

Main Objectives 

Provide detailed feedback to business managers and leaders 

Assist with maintaining IT controls, processes and associated reporting.   

Manage requests for information updates associated to controls and assurance delivery. 

Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting. 

Oversee and support Audit, Risk and Technical control assessment requests. 

Assistance with regulatory and audit items working with the International Technology Governance Manager 

Tier 1 customer desktop support and Service Desk operations 

Hardware support and life-cycle management 

Application installs, moves and changes 

Application and hardware upgrades and mass deployments 

Service Desktop project tasks execution 

Mobility support via BB UEM and WorkSpace One products 

Support SCCM Patching MS Deployments where and when necessary 

Updating Audit documentation 

Monitoring and management of team ITSM \ Service Now queues 

Skills / Knowledge Required 

Strong Customer/Service focus 

Team player with self-motivation 

Well presented professional with good all round communications skills 

Diligent work ethic to adhere to audit mandated processes 

Able to work under pressure 

Flexible 

Experience in supporting trading floor environments from Service Desk side 

Knowledge of Windows 10 and Microsoft Office products  

Strong background in ITSM platforms – e.g. Service Now, Remedy, Cherwell. 

Full Blackberry UEM device support  

Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within CIBC. 

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

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