Senior Consultant, Solution Architect (GPS), ServiceNow, Technology & Transformation

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At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.

Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network.

Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.html

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way

Connect to your opportunity

As a Senior Consultant in our ServiceNow practice, you will support the technical delivery and implementation of complex digital transformation programmes and platform enhancements.

You will translate business requirements and technical specifications into secure, scalable, and upgrade-safe ServiceNow solutions, collaborating closely with architects and client stakeholders. Working across multidisciplinary delivery teams, you will provide hands-on technical guidance, participate in design decisions, and build trusted relationships with day-to-day client peers. You will also mentor junior developers, contribute to reusable platform assets, and support the development of proposals and estimations

Connect to your skills and professional experience

Key Responsibilities

• Support the technical design and delivery of complex ServiceNow programmes or major workstreams, translating business outcomes and technical requirements into coherent solution designs.
• Support clients and lead architects to shape platform roadmaps, architectural principles and key technical decisions aligned with enterprise strategy, security and technology standards.
• Configure and build scalable, resilient and upgrade-safe solutions across ServiceNow workflows, data models, CMDB, integrations and the wider technology landscape.
• Apply and follow architecture governance, design standards, quality gates and technical acceptance criteria across Deloitte, client and third-party delivery teams.
• Participate in evaluating solution options and technical trade-offs, balancing business value, user experience, performance, scalability, maintainability, cost and risk.

Essential skills:

• Proven strong experience configuring and delivering enterprise ServiceNow solutions, including experience in technical stream lead or senior developer roles.
• Solid knowledge of the ServiceNow platform and relevant product areas, with the ability to build solutions across multiple workflows and modules.
• Strong technical expertise in JavaScript, platform APIs, REST/SOAP web services, integration patterns, data modelling and integration technologies.
• Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.
• Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutions
• Strong consulting, communication and analytical skills, with the ability to explain technical choices to business and technology audiences.
• Experience coaching and mentoring developers and administrators within Agile, product-centric or modern engineering environments.

Desirable skills:

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM)

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.

- Teena, Technology & Transformation

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

For a full job description, please visit our online Deloitte Careers portal.