Service Desk Analyst
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
Our predicted code SOC 3132 (93% match) is an eligible occupation, with a going rate of £41,700, and Investigo is a licensed sponsor. That is our reading of the published rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
2nd Line IT Service Desk Analyst | York | £32,000 + 12% Bonus
I’m working with a FTSE 100-listed company that require an experienced 2ns line IT Service Desk Analyst to join their IT team, taking ownership of more complex incidents and requests escalated from 1st line.
You’ll be responsible for:
- Owning escalated incidents and requests through to resolution
- Troubleshooting across Windows, O365, Active Directory/Azure AD, Intune, networking and VPNs
- Working to strict SLAs and keeping users updated
- Carrying out root cause analysis and identifying recurring issues
- Supporting access management, hardware/software and multi-site environments
- Liaising with 3rd parties and wider IT teams
- Contributing to knowledge base improvements and process efficiencies
- Providing occasional on-site support and getting involved in small IT projects
They’re looking for someone with solid 2nd line/Tier 2 experience, ideally 2+ years, who is confident across the Microsoft stack and has strong troubleshooting and problem-solving skills.
You’ll also need to be comfortable working within a structured support environment, managing SLAs and communicating with both technical and non-technical users.
The package:
- £32,000 salary
- 12% annual bonus
- Pension contribution matched up to 8%
- Hybrid – 2 days per week in the York office
- Opportunity to progress into 3rd line or project-focused work
If you’re an experienced 2nd line support professional and are open to hearing about a role with a well-established FTSE 100 business, I’d be keen to speak with you.
This description is the source posting as it read when we added it. We are not affiliated with Investigo, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
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Browse more sponsored jobs at InvestigoAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Investigo holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.