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ServiceNow ITSM
Not disclosed
Salary
Not disclosed by employer
£52,300
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2139 (72% match) is an eligible occupation, with a going rate of £52,300, and Cognizant is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 3132 (IT user support technicians, If role were primarily end-user helpdesk support rather than platform/ITOM administration.). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Location: London (Hybrid)
Job Summary
We are seeking an experienced ServiceNow ITOM professional to provide BAU/production support for IT Operations Management capabilities. The candidate will support Discovery, CMDB, Service Mapping, Event Management, and related ITOM functionality while working closely with infrastructure and operations teams.
Key Responsibilities
Provide L2/L3 BAU support for ServiceNow ITOM.
Support ServiceNow Discovery and troubleshoot discovery failures.
Monitor and maintain CMDB health and data quality.
Troubleshoot Configuration Item (CI) identification and reconciliation issues.
Support Service Mapping and troubleshoot mapping-related issues.
Support Event Management and event-processing configurations.
Troubleshoot alerts, events, monitoring integrations, and event rules.
Support integrations with monitoring and infrastructure-management tools.
Analyze and resolve duplicate or incorrect CIs.
Support CMDB data reconciliation and normalization.
Monitor Discovery schedules, credentials, probes, patterns, and MID Servers.
Troubleshoot MID Server connectivity and operational issues.
Support ITOM-related workflows, automation, and integrations.
Perform root-cause analysis and resolve recurring production issues.
Work with infrastructure teams to resolve operational incidents.
Maintain technical documentation and support procedures.
Participate in ServiceNow upgrades, testing, and release activities.
Required Skills
Strong hands-on ServiceNow ITOM experience.
Experience with ServiceNow Discovery.
Strong understanding of CMDB and CI relationships.
Experience with Service Mapping.
Knowledge of Event Management.
Experience with MID Servers.
Understanding of Discovery patterns, credentials, schedules, and probes.
Experience troubleshooting monitoring-tool integrations.
Knowledge of CMDB Health, data quality, identification, and reconciliation.
Understanding of CSDM concepts.
Strong troubleshooting and analytical skills.
Good knowledge of ServiceNow administration and configuration.
Good Cross-functional collaboration, team coordination, Stakeholder management and client communication.
Experience
Preferred Certifications
ServiceNow Certified System Administrator.
ServiceNow CIS – Discovery.
ServiceNow CIS – Event Management.
ServiceNow CIS – Service Mapping.
ITIL 4/5 Foundation.
This description is the source posting as it read when we added it. We are not affiliated with Cognizant, so check their own site for the current details.
Where this offer sits in the market
SOC 2139 · UK · ONS ASHE 2025 · ~56k in sampleSimilar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at CognizantAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Cognizant holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2139 going rate of £52,300. New-entrant and shortage discounts can lower it.