Systems Support Analyst
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We’re hiring: Systems Support Analyst
(will be known internally as Business Technology & Data Support Analyst
Chippenham | Hybrid (2 days onsite) -
Alliance Business Technology & Data Team
Do you have experience supporting ERP
?Do you enjoy solving real business systems problems
?Do you enjoy making technology work better for users
?
At Alliance, we’re looking for a Systems Support Analyst to join our Business Technology & Data team. This role is perfect for someone who thrives in 2nd line support, enjoys working across business systems in HR, finance, and legal, and values operational excellenc
e.
What you’ll be do
ingYou’ll act as the vital link between 1st line support (which is now outsourced to Endava), technical teams, vendors and business users, ensuring our core systems remain stable, accurate and well-support
ed.
Your time will typically be split as foll
- ows:60% troubleshooting and resolving tic
- kets20% building and improving our documented knowledge
- base20% stakeholder engagement and relationship manage
ment
What you will be responsible
- for:Provide 2nd line support across core business and ERP sy
- stemsInvestigate incidents related to data integrity, workflows, integrations and a
- ccessEscalate & track defects with 3rd line teams and ve
- ndorsSupport and improve use of the IT service management platform - FreshService and Servic
- e NowCreate and maintain support documentation and knowledge art
- iclesIdentify recurring issues and driving continuous improv
- ementBuild strong relationships with business teams to support system ado
ption
What we’re looki
ng forYou don’t need to know everything on day one - curiosity, adaptability and a strong support mindset are just as impo
rtant.Experience & s
- kills:Hands-on experience supporting ERP (e.g. Microsoft Dynamics 365 F&
- amp;O)Understand core business processes (finance, sales, inventory, HR,
- etc.)Experience with incident management and service request
- toolsFamiliarity with ITIL principles and ticketing platforms (e.g. FreshSe
- rvice)Exposure to platforms such as D365, Concur, Bynder, Prophix, HighQ, Microsoft Fabric is a
bonusSoft skills that matter
- here:Confident communicator who can explain technical issues to non-technical
- usersStrong problem solver with an analytical, improvement-focused m
- indsetComfortable working with stakeholders at all
- levelsCollaborative team player who enjoys shared ownership of ou
- tcomesWell organised, proactive, and able to juggle a varied wo
rkload
Why join Al
- liance?A role focused on support quality, data accuracy and continuous impr
- ovementExposure to a broad technology ecosystem across the b
- usinessSupportive team culture with real opportunities to learn a
- nd growHybrid working with a strong on-site and remote
- balanceGreat benefits including a competitive salary, up to 25% bonus potential, up to 10% employer pension contribution, BUPA, Life Assurance, Cycle and Electric car schem
- es, etcWork life balance - 25 days holiday, plus celebration and volunteering days, and option to buy an additional 10 holiday